Customer Engineering Manager, Platform, SLED

In this role, you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Responsibilities

• Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on cloud transformation outcomes for our customers and accelerate business goals for your territory.
• Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• 3 years of experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a Sales Engineering team.
• 3 years of experience in leadership (e.g., people management, team lead, mentorship, or coaching).
• Ability to travel up to 50% of the time.

Preferred qualifications:

• 2 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
• Experience with software life-cycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML (including Generative AI) and infrastructure.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
• Experience presenting to technical stakeholders and executive leaders, including delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.