Senior Technical Account Manager, Customer Network Solutions

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving team behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

The US base salary range for this full-time position is $192,000-$278,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Serve as the primary point of accountability, building deep, proactive partnerships with key executives and stakeholders across customer organizations. Apply critical business acumen to understand the customer’s long-term strategic goals (the "Why") and translate these into high-level network requirements that align with GEN's services.
• Represent customers within GEN, systematically gather and channelize requirements, use cases, and feedback to influence internal product development and NPI processes. Proactively shape customer demand toward scalable, standardized services to accelerate velocity and avoid bespoke engineering.
• Define and manage the full life-cycle of the customer partnership. Lead formal, data-driven Business Reviews (QBRs) with executive leadership to demonstrate tangible business value, track service health, and coordinate annual strategic capacity planning.
• Maintain absolute ownership of the overall health of the strategic relationship and successful end-to-end customer outcomes.

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• 8 years of experience in a direct customer-facing role working with stakeholders.
• Experience in business leadership, planning or technical consultancy.
• Experience leading programs at a global level involving operational teams.

Preferred qualifications:

• Project Management Professional (PMP), Agile project management certification, or similar.
• 8 years of experience managing cross-functional or cross-team projects.
• Experience managing client relationships (e.g., internal or external), including acting as the primary liaison between business stakeholders and technical engineering teams to translate business requirements into technical deliverables.
• Understanding of one of more of; IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent business leadership, organizational, project management, analysis, and communication skills.