Senior CXO Customer Advocacy Manager

Senior Manager, CXO Customer Advocacy 

Location: Remote or Hybrid in Palo Alto, CA

Team: Office of Transformation

About the Role

Rubrik's Senior CXO Customer Advocacy Manager sits at the intersection of technology, storytelling, and enterprise customer engagement. It lives within the CXO Transformation team, a function that operates outside of marketing and is embedded in Rubrik's most senior customer relationships.

The person in this role owns two interconnected programs: Rubrik's customer story program and the CXO Visionaries program. They identify the right customers, lead discovery conversations, and translate complex data security and cyber resilience outcomes into narratives that hold up at the board and C-suite level. They also own CXO Visionaries — Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs — running the full program from member recruitment and CXO Visionary profiles to speaking engagements at Rubrik CXO events, award recognition, and executive thought leadership opportunities. They bring enough technical depth to earn credibility with senior IT and security leaders, and enough craft to turn that credibility into content and experiences that actually get used.

This is a builder's role. Its programs need structure, repeatable processes, a strong point of view on quality, and someone who can manage the full lifecycle.

Responsibilities

Customer Discovery and Story Development

• Build and manage a pipeline of customer story candidates across key verticals, use cases, and geographies, in close partnership with sales, customer success, business value, and the product/engineering teams
• Lead customer discovery conversations that go beyond intake interviews to surface the real operational impact of Rubrik's platform: what the threat looked like, what recovery required, and what changed afterward
• Write and produce first-draft narratives across formats including written customer stories, video briefs, executive one-pagers, and event-ready abstracts

CXO Visionaries Program

• Own and operate the CXO Visionaries program end to end — Rubrik's exclusive, invitation-only community designed for C-level IT and security leaders including Fortune 500 and Global 2000 CIOs, CISOs, and CTOs
• Develop and produce CXO Visionary profiles that showcase member success and amplify their personal brand and organizational visibility
• Design and manage the CXO Visionaries award program
• Oversee the Visionary spotlight feature in Rubrik's monthly CXO newsletter, coordinating content and timing in advance with internal editorial plans
• Identify, recruit, and onboard new Visionary members and connect them with keynote speaking and earned media opportunities at marquee CXO forums
• Coordinate with Rubrik Zero Labs to ensure members receive timely, exclusive access to cutting-edge threat intelligence that strengthens their organization's cyber defenses

Technical Depth and Product Fluency

• Develop sufficient command of Rubrik's platform and the broader cyber resilience landscape to ask informed questions in customer interviews and evaluate whether the outcomes being claimed are accurate and defensible
• Work closely with the product and Zero Labs teams to ensure customer stories are grounded in correct technical context and reflect the right platform capabilities
• Identify patterns across customer stories that surface real insight: what outcomes are repeatable, across which environments, and against which threat types

Program Management and Operations

• Build and maintain scalable internal and field-facing tracking systems so that the latest customer story and Visionary information is current and accessible to every team that needs it
• Own the intake, production, review, and approval workflow from first customer conversation through published asset
• Manage the customer story process for quarterly earnings, ensuring relevant and timely proof points are available for investor-facing contexts
• Define quality standards for what a Rubrik customer story is, and enforce them consistently
• Track story usage and impact across sales, events, PR, and executive engagements, and use that data to prioritize production

Cross-Functional Collaboration

• Partner with PR and communications to surface stories suitable for media placement, bylines, speaker programs, and high-profile thought leadership partnerships
• Work with the field and sales teams to match the right stories to the right conversations, rather than simply maintaining a library for self-service search
• Support the Transformation team’s thought leadership and public-facing content with grounded customer proof points, Visionary program momentum, and coordinated social content across channels
• Partner with cloud and ecosystem alliance teams to develop customer stories that meet partner co-marketing requirements and unlock high-value participation opportunities
• Coordinate CXO customer speaker sourcing and logistics for Rubrik events, working across the CXO Transformation and Experiences teams to match the right speakers to the right opportunities and manage them through to the event
• Collaborate with the EBC team to integrate the strongest customer stories into executive briefing experiences

Vendor Management

• Manage external production partners including writers, videographers, and agencies
• Establish clear briefs, timelines, and quality reviews to maintain consistent output at scale

Requirements:

• 12+ years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely adjacent field, with direct ownership of a customer story, reference, or executive community program
• Solid background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI or similar.
• Technical fluency sufficient to hold a substantive conversation with a CISO or IT leader about ransomware recovery, identity resilience, or hybrid cloud data protection, and to recognize when an outcome claim does not hold up
• Demonstrated ability to write clearly and specifically about complex technical topics for a senior business audience, without relying on jargon or category clichés
• Strong interviewing instincts: the ability to draw out a real story rather than a polished testimonial
• Experience working in or closely alongside enterprise sales environments, with practical understanding of how customer proof points factor into deals and executive conversations

Preferred Experience:

• Experience managing executive community, customer advisory, or peer network program
• Experience at a company that navigated rapid scale or a major platform transition

Impact

Customer stories and executive community programs are two of Rubrik's most durable proof points — but only when they are specific, technically grounded, and genuinely reflect what customers have experienced. This role exists to raise that bar across both programs. The right person will build a customer story program that surfaces the best of what Rubrik's customers have achieved, makes those stories findable and usable for every team that needs them, and ensures the narratives driving Rubrik's most important conversations are rooted in real outcomes. In parallel, they will run the CXO Visionaries program with the craft and operational rigor it takes to make Fortune 500 and Global 2000 security leaders want to be part of it — and stay.