Technical Services Specialist - Cardiac Rhythm Management
at Medtronic
Location
State of Minnesota, United States of America
Compensation
$73k–$109k USD
Type
full time
Posted
6 days ago
Remote
Yes
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Job description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
Careers That Change Lives
At Medtronic, we bring together people with diverse backgrounds, perspectives, and experiences to improve patient lives. We intentionally cultivate an inclusive workforce that reflects the patients and partners we serve. This diversity fuels innovation and enables us to lead the future of healthcare technology and solutions.
A Day in the Life
The Technical Services Specialist provides expert technical and clinical support for Medtronic’s Structural Heart, Cardiac Surgery, Vascular, Coronary, and Renal Denervation (RDN) portfolios. This role serves as a trusted resource to physicians, healthcare professionals, and internal Medtronic partners by delivering consultation related to cardiovascular devices, procedural workflows, and therapy applications.
You will collaborate closely with Medtronic Field teams, Legal, Marketing, Education, Research & Development, Quality Assurance, and other internal stakeholders to support safe and effective use of therapies across the continuum of cardiovascular care.
Areas of consultation may include:
- Structural heart, Vascular, Coronary, and RDN implantable devices and delivery systems
- Cardiac surgery products, procedural tools, and associated technologies
- Therapy concepts, indications, contraindications, and procedural considerations
- Device troubleshooting, performance questions, and product usage guidance
- Review and interpretation of procedural data, imaging, or diagnostics, as applicable
Responsibilities
Responsibilities may include the following and other duties may be assigned:
- Provide direct phone-based technical consultation to healthcare professionals and Medtronic field personnel supporting Structural Heart, Cardiac Surgery, Vascular, Coronary, and Renal Denervation (RDN) products.
- Deliver accurate, timely, and customer-focused support in alignment with clinical, regulatory, and quality requirements.
- Participate in a shared coverage model that supports extended hours, including evenings and weekends, as required.
- Document and report all customer interactions, technical inquiries, and product-related concerns in approved technical and quality systems.
- Maintain a high level of product, procedural, and therapy knowledge through continuous training, workshops, and self-directed learning.
- Stay current on evolving cardiovascular technologies, surgical techniques, and clinical practices through Medtronic and industry resources.
- Partner cross-functionally with Field teams, R&D, Quality, Regulatory, Legal, and Marketing to resolve issues and support continuous improvement.
- Utilize required technology and systems to support job responsibilities, including computer systems, mobile devices, and standard business applications.
- Actively participate in departmental initiatives, process improvements, and team-based activities.
Work Schedule
- Standard schedule: Monday–Friday, 8:00 a.m.– 5:00 p.m. CST
- Some evening and weekend coverage required as part of a shared on-call rotation
Qualifications
Must Have: Minimum Requirements
- Bachelor’s degree required
- Minimum of 2 years of relevant clinical, technical, or customer-facing experience, or an advanced degree with 0 years of experience
Nice to Have
- 4+ years of experience supporting Structural Heart, Cardiac Surgery, Vascular, Coronary, and Renal Denervation (RDN) products in a clinical, field, or technical support role.
- Experience with catheter-based structural heart or coronary interventions and/or cardiac surgical procedures
- Familiarity with cardiovascular imaging modalities and procedural workflows
- Knowledge of medical device regulations and quality systems (e.g., FDA, GMP, MDR)
- Experience working in a regulated medical device or healthcare environment
- Strong understanding of cardiovascular anatomy, physiology, and interventional or surgical therapies
- Demonstrated excellence in customer service and professional communication
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced, service-oriented environment
- Proficiency with computer applications and technical support systems
- Demonstrated leadership, mentoring, or collaborative team experience
- Cross-portfolio or cross-functional business knowledge
Demonstrated ability to utilize computer and telephone efficiently
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.