Global Product Lead, Go-to-Market Innovation

By building strong communication channels, unifying customer data and applying AI, we empower GCS with actionable insights and a holistic view of our customers to create exceptional customer experiences, and drive growth at scale.

In this role, you will partner closely with the Product, Engineering, Sales, Marketing, and Program Management teams to deeply understand user pain points, form business requirements, and prioritize solutions to influence the direction of product development and launch. You will be a cross-functional, dynamic leader where you will be given significant autonomy and ownership over your work which will have a lasting impact on the future of Google Ads.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Derive critical insights from product metrics, customer feedback and data analysis to unlock opportunities for improvement and synthesize to inform product roadmap and critical feature recommendations.
• Direct the development of the product roadmap through your deep knowledge of the GCS user, workflows, sales and marketing processes, and the strategic initiatives of the business.
• Identify gaps in current solutions and approach, prioritizing and crafting business cases to validate the importance of new feature requests.
• Clearly articulate business requirements to our Product Management and Engineering teams and influence the product experience.
• Partner with executive leadership and cross-functional global stakeholders to understand and prioritize business needs, build consensus, and communicate requirements through Business Requirements Documents (BRDs) and ongoing check-ins. Collaborate with product teams on design sprints, Product Requirements Documents (PRDs), and product/sales pilots.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 4 years of experience in product management.
• Experience with data analysis and data tools (e.g., SQL, MySQL, Tableau, etc.).
• Experience working with system design and product design.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Applied Science, or a related field.
• Experience with management consulting.
• Excellent written and verbal communication skills.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Ann Arbor, MI, USA; San Francisco, CA, USA; Chicago, IL, USA; Mountain View, CA, USA; New York, NY, USA; Los Angeles, CA, USA.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.