Support Engineer I-Ext - AMZ23543.8
at Amazon
Location
Dallas, Texas, USA
Compensation
$79k–$138k USD
Type
full time
Posted
2 weeks ago
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Job description
Employer: Amazon Web Services, Inc.
Position: Support Engineer I-Ext - AMZ23543.8
Location: Dallas, TX
Multiple Positions Available:
• Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
• Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary
• Responsible for staying current and continuously learning groundbreaking technologies.
• Perform network troubleshooting of AWS services using tools and technologies, including TCP/IP, DNS, DHCP, Routing, Switching, LAN/WAN, Traceroute, iPerf, dig, cURL.
• Support migration of existing on-premise client environments to AWS Cloud and support post-migration setup activities
• Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
• Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
• Help coach/mentor new team members.
(40 hours / week, 8:00am-5:00pm, Salary Range $78900 - $138200)
Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
A Bachelor’s degree or foreign equivalent in computer science, digital sciences, or related field and 1 year of experience in job offered or systems engineering, database administration, technical consultant, or related occupation.
Experience must include:
1. 1 year of experience in technical support .
2. 1 year of experience in software development.
3. 1 year of experience in with object oriented language.
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Position: Support Engineer I-Ext - AMZ23543.8
Location: Dallas, TX
Multiple Positions Available:
• Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
• Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary
• Responsible for staying current and continuously learning groundbreaking technologies.
• Perform network troubleshooting of AWS services using tools and technologies, including TCP/IP, DNS, DHCP, Routing, Switching, LAN/WAN, Traceroute, iPerf, dig, cURL.
• Support migration of existing on-premise client environments to AWS Cloud and support post-migration setup activities
• Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
• Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
• Help coach/mentor new team members.
(40 hours / week, 8:00am-5:00pm, Salary Range $78900 - $138200)
Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
A Bachelor’s degree or foreign equivalent in computer science, digital sciences, or related field and 1 year of experience in job offered or systems engineering, database administration, technical consultant, or related occupation.
Experience must include:
1. 1 year of experience in technical support .
2. 1 year of experience in software development.
3. 1 year of experience in with object oriented language.
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.