Senior Data / Business Analyst — Diabetes & Continuous Glucose Monitoring

We are seeking a Senior Data / Business Analyst to support analytics initiatives focused on diabetes care, with a strong emphasis on Continuous Glucose Monitoring (CGM) programs and recurring patient resupply. This role partners cross-functionally with business, operations, product, payer, and technology teams to analyze patient journeys, resupply workflows, and program performance. The analyst will leverage SQL and Snowflake to deliver insights on adherence, utilization, eligibility, authorization, fulfillment, and revenue, while identifying trends, operational bottlenecks, and opportunities to improve patient retention, payer compliance, and overall business outcomes.

Key Responsibilities

• Develop a deep understanding of diabetes and CGM business workflows, including patient onboarding, eligibility verification, prescription/documentation requirements, insurance authorization, shipment cadence, utilization, adherence, and recurring resupply.

• Partner with stakeholders to define analytical requirements, clarify business questions, and translate operational needs into scalable data queries, dashboards, reporting, and insights.

• Use advanced SQL and Snowflake to extract, analyze, validate, and interpret data from patient, provider, payer, order, fulfillment, claims, CRM, and operational systems.

• Analyze CGM resupply performance across patient segments, device types, payer groups, provider channels, geographies, care teams, and operational workflows.

• Identify trends and drivers related to CGM adherence, sensor utilization, reorder timing, shipment frequency, order conversion, documentation gaps, denial risk, and patient retention.

• Build and maintain dashboards, KPI reporting, and recurring business reviews focused on diabetes and CGM program performance.

• Conduct ad hoc analyses to support business decisions around CGM growth, resupply optimization, payer compliance, patient outreach, operational efficiency, and revenue capture.

• Collaborate with data engineering, BI, product, operations, and finance teams to improve metric definitions, data quality, reporting logic, and analytical infrastructure.

• Validate analytical outputs for accuracy, consistency, and business alignment, especially where patient, payer, provider, and order data intersect.

• Communicate insights clearly to technical and non-technical audiences, using data storytelling to influence operational, commercial, and product decisions.

Role Focus Areas

• Eligibility, documentation, and authorization cycle times.

• Sensor resupply timing and shipment adherence.

• Patient retention, reactivation, and churn risk.

• Payer-specific resupply requirements and denial trends.

• Provider, payer, and channel performance.

• Missed refill or delayed shipment opportunities.

• Patient outreach effectiveness and contact strategy.

• Revenue leakage, fulfillment delays, and operational bottlenecks.

• Device-category performance across CGM brands or supply types.

Ideal Candidate Profile

The ideal candidate is a hands-on, business-oriented analyst with deep healthcare domain knowledge and strong technical expertise in SQL, Snowflake, and healthcare analytics. They have a strong understanding of how diabetes therapy, CGM devices, insurance requirements, documentation, fulfillment, and ongoing resupply needs intersect across the patient lifecycle.

This individual is comfortable working directly with complex healthcare and operational data, translating insights into practical recommendations that improve patient adherence, operational efficiency, business performance, and payer compliance.

Qualifications:

Experience

• 5+ years of experience in data analysis, business analysis, healthcare analytics, operations analytics, or a related analytical role.

• Experience supporting healthcare programs related to diabetes, CGM, pharmacy, DME, chronic disease management, medical supplies, patient resupply, or recurring therapy management.

• Strong understanding of patient resupply models, including eligibility, documentation, payer requirements, reorder cycles, shipment cadence, utilization, and retention.

• Advanced SQL skills, including joins, CTEs, aggregations, window functions, data validation, cohort analysis, and performance-aware querying.

• Experience working with Snowflake or a similar modern cloud data warehouse.

• Ability to analyze large, complex datasets across patient, order, payer, provider, claims, fulfillment, and operational domains.

• Strong business acumen with the ability to connect data findings to operational performance, patient experience, payer compliance, and revenue outcomes.

• Experience gathering requirements from business stakeholders and converting them into analytical specifications, dashboards, and reporting outputs.

• Excellent communication skills, including the ability to explain technical findings and analytical tradeoffs to business audiences.

• High attention to detail and commitment to data quality, especially in regulated healthcare environments.

Preferred Qualifications

• Associates degree or higher.

• Direct experience with Continuous Glucose Monitoring products, diabetes supply workflows, or DME/pharmacy distribution models.

• Familiarity with CGM-related data elements such as sensor shipments, transmitter or receiver needs, refill timing, days’ supply, utilization patterns, prior authorization, documentation status, and payer-specific rules.

• Experience with BI or visualization tools such as Tableau, Power BI, Looker, Sigma, or similar platforms.

• Knowledge of HIPAA, healthcare data privacy, and secure handling of patient information.

• Experience analyzing claims, prescription, referral, authorization, denial, shipment, revenue cycle, or patient outreach data.

• Experience supporting growth, retention, adherence, revenue optimization, operational productivity, or patient engagement initiatives.

• Ability to document metric definitions, business logic, reporting requirements, and data lineage.

We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: $105,000 - $140,000k/yr.

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.