Sr. Manager, Service Technical Operations & Quality Europe

Position Overview

Lucid Motors is seeking an experienced and highly motivated Senior Manager, Technical Operations & Quality Europe to lead and continuously evolve our regional technical service organization. This leadership role is responsible for driving technical excellence, field quality performance, operational effectiveness, and customer satisfaction across the European market.

Reporting to the Aftersales Director, the successful candidate will oversee a broad portfolio including Technical Support, Field Quality Engineering, Service Excellence, Remote Diagnostics, Technical Training, Regulatory Compliance, Tooling & Equipment, Collision Repair Programs, and Special Vehicle Operations (SVO).

The ideal candidate is a technically strong operations leader with a proven track record of building and scaling high-performing service organizations in a fast-paced, customer-focused environment.

 

Key Responsibilities 

• Define and drive regional technical strategy, governance, performance metrics, and operational reviews to ensure consistent execution across all European markets. 

• Act as the primary liaison between European operations and cross-functional global teams, driving escalation management, issue resolution, and alignment across quality, engineering, product, service, parts, customer care, and regional leadership functions. 

• Represent Aftersales and Technical Operations in business transformation projects, new market launches, network development initiatives, and strategic programs. 

• Lead continuous improvement of technical support operations by translating business needs into system and reporting enhancements, leveraging data analytics to optimise workflows, escalation management, ticketing processes, and service performance. 

 

Technical Operations: 

Technical Support & Escalation Management 

• Oversee the regional Technical Support function, ensuring timely and effective resolution of complex vehicle and customer escalations. 

• Monitor team performance through defined KPIs, service levels, and quality metrics. 

Field Service Engineering 

• Lead Field Service Engineering activities across Europe, ensuring effective prioritisation, investigation, and closure of technical and quality concerns. 

• Drive root-cause analysis, field issue identification, and quality reporting processes. 

• Partner with Quality, Engineering, and Product teams to communicate field insights and influence long-term product improvements. 

Fleet Health Monitoring & Remote Diagnostics 

• Oversee fleet monitoring and remote diagnostic capabilities to enable proactive vehicle maintenance and rapid fault identification. 

• Utilise data-driven insights to drive vehicle reliability, service efficiency, and customer experience. 

Special Vehicle Operations (SVO) 

• Lead Special Vehicle Operations activities supporting executive events, media engagements, demonstrations, product launches, and customer experiences. 

• Establish and enforce best practices for vehicle preparation, presentation, logistics, and technical readiness to ensure exceptional quality standards across all high-visibility programs and events.  

Quality: 

Field Quality Engineering 

• Lead Field Quality Engineer activities across Europe, ensuring effective prioritisation, investigation, and closure of technical and quality concerns. 

• Partner with Quality, Engineering, and Product teams to communicate field insights and influence long-term product improvements. 

Training, Tooling & Network Support 

• Oversee technical training strategies to ensure service teams and partners remain current with Lucid technologies and repair procedures. 

• Support service network expansion initiatives, partner onboarding activities, and capability development programs. 

Collision Repair Program Management 

• Oversee the development and governance of Lucid's European collision repair strategy. 

 

Qualifications & Experience

Required Experience

• Minimum of 10 years of progressive leadership experience within automotive technical operations, field quality, engineering support, or aftersales organizations.

• Proven experience leading Technical Support, Field Service, and Engineering teams across geographically dispersed, multicultural environments throughout Europe.

• Strong understanding of vehicle diagnostics, quality management, root-cause analysis, and escalation processes.

• Demonstrated success implementing KPI frameworks, governance structures, and process improvement initiatives.

• Experience managing technical systems, support platforms, workflow optimization, and reporting solutions.

• Strong background in quality issue management, field data analysis, and executive-level reporting.

Preferred Experience

• Experience with electric vehicle technologies and connected vehicle ecosystems.

• Experience leading Special Vehicle Operations (SVO) or supporting executive events, media fleets, product launches, and demonstration vehicles.

• Experience managing collision repair programs and certified body shop networks.

• Familiarity with remote diagnostics, fleet monitoring, and predictive maintenance tools.

• Experience working within a high-growth OEM, EV manufacturer, or premium automotive environment.

Leadership Attributes

• Strategic thinker with strong operational execution skills.

• Customer-focused and quality-driven.

• Exceptional communicator capable of influencing at all organizational levels.

• Data-driven decision maker with strong analytical and problem-solving capabilities.

• Comfortable operating in a dynamic, fast-changing environment.

• Passionate about developing teams and building high-performance cultures.

 

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.