Compliance & Controls Manager, Growth

The Team: 

Upstart's Growth Compliance team partners with Marketing, Product, Legal, and second-line Compliance to help the business grow responsibly. The team enables the launch of marketing campaigns, customer experiences, and lending products by providing practical, risk-based compliance guidance that supports innovation while meeting consumer protection requirements.

As the Compliance & Controls Manager, you'll serve as a trusted first-line compliance partner for Upstart's Growth organization. This is a First Line of Defense (1LOD) role, working directly with the business to enable growth while managing risk. Unlike Upstart's Second Line of Defense (2LOD) Compliance and Risk teams, this role is embedded with the business, helping shape customer experiences and product initiatives before they launch.

This is an opportunity to help build and scale Upstart's first-line Growth Compliance function. During your first year, you'll play a key role in developing review frameworks, operating processes, and scalable ways of working that support new marketing, advertising, customer experience, and partnership initiatives as the business continues to grow.

How you’ll make an impact

• Review marketing campaigns, customer communications, partner materials, and product launches to ensure compliance with applicable consumer protection laws and regulations before launch.
• Partner closely with Marketing, Product, Legal, and second-line Compliance to provide practical, risk-based guidance that enables timely business decisions while managing regulatory risk.
• Apply regulatory frameworks, including UDAAP and other consumer protection requirements, to evaluate new marketing claims, customer journeys, and emerging product experiences.
• Help build and scale the team's first-line compliance operating model by developing practical review frameworks, governance, and processes that support a growing business.
• Develop and continuously improve scalable review processes, procedures, checklists, and guidance that increase consistency and reduce review cycle times as the business grows.
• Identify recurring compliance themes and recommend process improvements that strengthen first-line risk management and reduce future operational risk.
• Leverage internal tooling and Generative AI solutions to improve review efficiency, document guidance, and enhance compliance workflows while applying appropriate human judgment

Minimum Qualifications 

• 7+ years of experience reviewing marketing, advertising, or customer-facing content for compliance within banking, fintech, consumer lending, or another highly regulated industry.
• Experience applying consumer protection regulations, including UDAAP and one or more of the following: Regulation B, TCPA, CAN-SPAM, or Fair Lending requirements.
• Experience managing high-volume compliance reviews while meeting competing deadlines and supporting multiple concurrent product or marketing initiatives.
• Experience partnering cross-functionally with Product, Marketing, Legal, or Compliance stakeholders to support product launches or marketing initiatives.

Preferred Qualifications

• Knowledge of secured lending products, including HELOC or other secured consumer lending products.
• Knowledge of compliance considerations related to AI-enabled customer experiences or automated decisioning.
• Ability to translate complex regulatory requirements into practical guidance, procedures, and scalable review processes.
• Experience using Generative AI tools to improve research, documentation, or compliance review workflows.
• Ability to influence cross-functional stakeholders and build trusted partnerships in a fast-paced environment.

Position location This role is available in the following locations: Remote 

Time zone requirements The team operates on the East & West coast time zones.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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