Associate Manager, New Verticals - Strategy & Operations

About the Team

This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products.

About the Role

Each week, millions of customers place an order that is shopped for by a Dasher in a grocery, retail, or convenience store. While most orders go well, we still see significant operational errors that occur due to payment discrepancies, poor inventory feeding, tooling integration bugs and so much more! These operational errors can impact order accuracy, consumer satisfaction, merchant partnerships and financial outcomes. We are looking to hire two Associate Managers to help us improve consumer and merchant experience and dasher performance by fixing these errors and building new tools to help Merchants more easily manage their stores. As we are hiring for two roles, you will have the opportunity to be considered for both roles throughout the interview process & be aligned to a role based on your skills, interview performance and business need. 

In these roles, you may work on initiatives like: 

• Identifying ground truth signals of what has caused an operational error and proactively making things right for customers when things don’t go as planned.

• Building technology solutions and tools to help improve merchant performance.

• Shaping strategy & execution of which tools to build and how to reduce costs associated with order errors

This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction, putting together product visions, and synthesizing complex analyses — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

This is an individual contributor position. We operate in a hybrid model and spend a few days a month in person together.

You’re excited about this opportunity because you will…

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace - dashers, merchants and consumers.

• Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations.

• Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis.

• Experiment. You’ll transform strategies into operational experiments, product features and net-new tooling that create measurable outcomes.

• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what's possible with AI in your day-to-day work, and share what you learn with the team.

• Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line. 

We’re excited about you because…

• You have 4-6+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).

• You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad

• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.

• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in excel.

• You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process

• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.

• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment

• You're energized by AI tools — and you actively experiment with them. You don't wait to be told how to use a new tool; you've already tried it. You bring a builder's mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team. You're comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat.

• You have a completed Bachelor’s Degree.