Technical Writer/Senior Technical Writer - Commerce Cloud

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Senior Technical Writer - Commerce Cloud

The Commerce Cloud Content Experience team helps the world's most renowned brands develop innovative, personalized shopping experiences across mobile, social media, and the web.

We are looking for a skilled technical writer comfortable with both the technical and creative aspects of the role. You will create exceptional, comprehensive, and user-friendly content for developer and administrator audiences, helping readers engage with complex technical subjects. If you are passionate about understanding audience needs and collaborating with engineers and product managers to build phenomenal content, this role is for you.

Your Impact

Working in an Agile development environment, you will collaborate with writers, product managers, engineers, and UX designers to produce documentation, in-app assistance, release notes, tutorials, API references, and videos. We are passionate about innovating solution-oriented content strategies that deliver the right information at the right time.

Responsibilities

• Content Creation: Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.

• Research and Understanding: Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.

• Collaboration: Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.

• Content Strategy: Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.

• User Experience: Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.

• Content Maintenance: Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.

• Cross-Functional Collaboration: Share knowledge, best practices, and ensure consistency across all content.

• Industry Trends: Stay current with industry trends, emerging technologies, and audience preferences to keep content relevant.
   

Required Skills

• 5+ years of technical writing experience

• A related technical degree required.

• Ability to write clean, concise, and approachable content for both technical and non-technical audiences

• Proven ability to conduct in-depth research and synthesize complex information into understandable content

• Proven experience and enthusiasm for utilizing AI-based tooling, specifically Cursor and Claude, to automate and enhance content creation, quality, and delivery for technical and admin audiences.

• Understanding of software development concepts, programming languages, APIs, SDKs, and web technologies

• Familiarity with Markdown, XML, and DITA

• Experience with source control software

• Superb communication and interpersonal skills

• Experience working collaboratively with cross-functional teams

• Excellent problem-solving skills and meticulous attention to detail

• Ability to manage multiple deliverables within tight deadlines

 

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $75,000 - $113,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $90,200 - $124,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.