**This role will be located in Tempe, Arizona.
The Sr. Learning Manager (LM) is an active member of the Relay Operations Center (
ROC) Leadership Team, driving and supporting site performance and network initiatives. The Sr. Learning Manager (LM) actively leads a team of managers and trainers including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, HR and Business Partners, LM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the
ROC including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.
Key job responsibilities
• Maintains proficiency, development, and compliance trainings, ensuring targeted metrics are achieved or exceeded
• Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance
• Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners
• Effectively contributes to the operational strategy, including both financial and learning inputs/outputs
• Uses available data and tools to analyze and construct strategic plans which maintain and/or improve associate and leader performance
• Continuous Improvement subject matter expert
• Ensures processes and changes are communicated and that teams are prepared for implementation and adoption
• Simplifies complex information to construct executable plans
• Effectively composes verbal and written communication and identifies the appropriate forum for each
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually