Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Fluctuating Temps hot/cold, Loud Noises (Equipment/Machinery), Office, Standing for full shift, Warehouse, Working at heights
Job Description
Position Summary
The Shipping Coordinator is responsible for planning, coordinating, and monitoring domestic and international shipments that support on-time customer delivery and efficient shipment processing. The position works closely with distribution, pack center, warehouse, customer service, carriers, freight forwarders, and other cross-functional teams to resolve shipment issues, address capacity constraints, and maintain continuity of distribution operations.
Key Responsibilities
- Create, manage, monitor, and maintain transportation units within applicable logistics and enterprise systems.
- Coordinate truckload and less-than-truckload shipments based on order requirements, delivery commitments, equipment needs, and shipment capacity availability.
- Review and process customer and shipment orders in SAP ECC / EWM, ensuring information is accurate, complete, and ready for execution.
- Prepare, review, and validate export documentation in accordance with international shipping requirements and internal procedures.
- Schedule freight pickups with carriers, freight forwarders, and other transportation service providers.
- Plan and coordinate shipment consolidation opportunities to improve trailer utilization, reduce transportation costs, and increase operational efficiency.
- Load as required.
- Support compliance with international shipping, export, customs, and documentation requirements.
- Coordinate crating, packaging, and special-handling activities to ensure products are prepared for safe and compliant transportation.
- Investigate and resolve shipment discrepancies, order-processing issues, documentation errors, and delivery-related exceptions.
- Communicate shipment status, risks, and recovery actions to internal stakeholders and external logistics partners.
- Support pack center backlog recovery by prioritizing activities and coordinating resources to restore normal workflow.
- Coordinate expedited and priority shipments to meet urgent customer requirements and critical delivery commitments.
- Maintain accurate shipment documentation, system updates, and operational tracking information.
- Escalate material risks, compliance concerns, and service failures to the appropriate stakeholders.
- Participate in logistics process-improvement initiatives focused on service performance, trailer utilization, operational cost reduction, and reliability.
- Perform additional transportation, distribution, and logistics duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
- 2 years of experience in distribution, supply chain, logistics, transportation, or a related field is required.
- Working knowledge of transportation documentation, shipment planning, and freight pickup processes is preferred.
- Familiarity with export documentation and international shipping requirements is preferred.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
Knowledge, Skills, and Abilities
- Strong coordination and shipment-planning skills.
- PIT / Fork Truck experience.
- Ability to manage multiple shipments, priorities, and time-sensitive requirements simultaneously.
- Strong attention to detail when reviewing orders, export documents, shipment records, and system transactions.
- Effective analytical and problem-solving skills.
- Ability to troubleshoot transportation delays, capacity limitations, order discrepancies, and workflow disruptions.
- Strong written and verbal communication skills.
- Ability to collaborate effectively with warehouse, distribution, customer service, compliance, planning, and logistics teams.
- Sound judgment and the ability to escalate operational or compliance risks appropriately.
- Ability to work effectively in a fast-paced environment with changing priorities.
- Customer-focused approach with a strong commitment to service, accuracy, and on-time delivery.
Working Conditions
- Work is performed in a warehouse, distribution, and shipping environment.
- The role may require regular interaction with warehouse operations, loading areas, packaging stations, and transportation staging locations.
- Flexibility may be required to support shipment cutoffs, expedited requests, month-end activity, operational disruptions, or peak shipping periods.
- The position may require extended periods of computer-based work along with standing or walking within operational areas.