Triangle Heating, Cooling, and Plumbing - Service Technician
Do you possess that special combination of mechanical skills, a desire to learn and enjoy helping homeowners? Are you looking to maximize your potential while being provided with a best in class compensation package with top-notch benefits? Then Triangle Heating, Cooling, and Plumbing is where you want to be!
For over 40 years, residents and businesses in Bellefonte and Central Pennsylvania have relied on the Triangle name. It takes time to build trust in a community, especially when you’re providing a service that people depend on for comfort and survival. At Triangle Heating, Cooling & Plumbing, we’ve spent more than the last three decades not only growing our brand in Central Pennsylvania but also ensuring it’s one that our employees and customers have full confidence in.
Our commitment to being the best HVAC contractor in the area has opened the need for a Service Technician to join our team!
Are you looking for stability, great benefits, advancement opportunities, and a best in class compensation plan that rewards you for your work? Come join the Team Triangle and experience what it's like to be a part of a company that also works for YOU!
In exchange for your commitment, we provide:
- Affordable, high-quality health, dental & vision insurance
- 401(k) w/ company match
-Paid vacation, sick and personal days
- On-going growth opportunities throughout our Sila Services Family of Companies
- Parental Leave
- Short term disability, long term disability, and company paid life insurance
- Paid training/ongoing education
- Uniforms, tablet, and company vehicle.
- Tool and Boot Allowance
- Friends and Family Discounts on Services
Apply today!
Residential HVAC Service Technician Success Metrics:
Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Response Time: Respond to service requests within Triangle's defined time frame. Timely response ensures customer comfort and builds trust.
Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Service Agreement Enrollment: Successfully enroll customers in Triangle's service agreements, promoting long-term customer relationships and recurring revenue.
Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned
Join our team and become an integral part of Triangle's commitment to exceptional HVAC services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!