Workplace Services Manager

As a Workplace Services Manager, you will be responsible for overseeing all aspects of workplace services and operations for a large portfolio within the New York City Campus. You will manage work through your problem-solving skills and deliver results.

You will act as a trusted partner for the business, developing an understanding of culture, priorities, headcount growth plans and site strategies, and a trusted collaborator with other Real Estate Workplace Services (REWS) teams in New York. You will be comfortable working in an organization, building trust in difficult situations, bringing stakeholders along on the journey by getting buy-in and consensus from leaders with various opinions and guiding decision making where trade-offs are required.

You will ensure that vendor partners working with the team are an extension of REWS, helping to define “how” services are delivered. You will model humility, act with integrity, in the work that you do across the Global Workplace Services community, and the broader REWS organization.The US base salary range for this full-time position is $158,000-$228,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Manage New York workplace operations using data. Partner with stakeholders and the center of excellence to innovate, reach consensus, and deliver exceptional customer experiences.
• Collaborate with real estate and workplace services (REWS), Tech, and Finance on initiatives, fiscal duties, and mergers and acquisitions (M&A). Support expansions and lead proactive vendor strategies for efficient, integrated operations.
• Partner with stakeholders to solve business needs. Influence C-suite leaders for consensus and present at all levels, from executive leadership to local constituents and boards.
• Apply a hospitality-focused, customer-driven approach. Collaborate with external providers and REWS teams to refine policies, enhancing service delivery and improving the user experience.
• Manage front and back of house operations. Analyze space and user data to ensure efficient delivery and programming.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in workplace services and facility management with an emphasis on facilities, hospitality, corporate services, property management, or equivalent office management.

Preferred qualifications:

• Experience managing a Facilities/Operations team with office operations, building operations and systems and employee services, including operating credibility within the real estate, workplace and hospitality sectors.
• Proficiency with Google applications.
• Ability to navigate ambiguity to bring creative, nonstandard, and innovative solutions to enhance organizational function and enable productivity.
• Ability to impact change and initiatives at scale and across businesses with high level of execution and quality.