Manager, Enterprise Launch & Business Operations

Manager Enterprise Launch and Business Operations 

In this position, you’ll become familiar with the entire product development lifecycle at one of the fastest-growing SaaS companies in the world—from ideation to adoption.  The ideal candidate is a seasoned professional who loves to lead the end-to-end launch process of newly developed products and features. You thrive on implementing new processes and leading cross-functional teams towards a common goal. You thrive on measuring success and tying launch performance back to business decisions. Challenges and complexity motivate you. You can naturally pivot between strategic objectives and project tactics. Excellent communicator who can set the tone regardless of who is in the room and drive complex initiatives.  You consider it your personal mission to bring out the best in people and drive accountability. You have a reputation of accepting nothing less than success and driving excellence. 

Responsibilities:

• Lead cross-functional teams to ensure launches have the necessary infrastructure and content across Product Management, Product Marketing, Engineering, Security, Legal, Support, Business Technology,  Customer Success, Marketing (PR, AR, Social), Field, and Partners
• Provide strategic governance on how we release products. Create, maintain, and communicate launch process, timelines, best practice guidelines, and templates company-wide to multiple stakeholders
• Lead cross functional teams to meet launch readiness criteria in product, GTM, support, and operations and navigate delivery of complex product launches
• Be the connector between multiple teams and drive alignment on key decisions to deliver results.
• Identify, develop and implement operational enhancements for efficiency and provide thought leadership and innovation in the launch process
• Collect meaningful key metrics to guide the launch and communicate results frequently with senior leadership
• Work closely with data and analytics teams to track and communicate product performance
• Leverage product knowledge and technical expertise to help anticipate risk and provide mitigation and escalation paths
• Become an advisor in Product, Go-to-Market, Support and Operational areas and assist in removing blockers as they arise to  ensure successful product launches.

Qualifications:

• At least 5 years of relevant experience in program & project management, leading product launches, and/or product strategy.  
• Comprehensive experience and /or understanding of product launch lifecycle
• Excellent communication skills with a proven ability to communicate with senior management, program stakeholders, and business unit leaders on launch activities and potential risks
• Strong leadership, interpersonal, and team skills to lead staff, colleagues, and cross-functional teams 
• Strong organizational and project management skills with an ability to create, execute, and adjust plans as needed
• Experience working with technical teams
• Ability to manage multiple priorities and tasks in a dynamic environment with competing priorities.

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