Are you interested in the intersection of complex technical and operational challenges? Are you looking to grow towards end-to-end ownership of high-visibility customer problems? If so, this may be your next role!
The Senior Product Manager-Tech, Fulfillment Optimization (FO) will own the fulfillment optimization strategy for Amazon Business Customers. Amazon's continued investment in this essential need for customers represents exciting challenges at the intersection of increasing delivery speeds, minimal-waste operational flows, and bar-raising CX. This role accelerates our progress towards realizing the best delivery experiences for business customer use cases through: thinking big about how our outbound capabilities can/should evolve for our customers, influencing others (Amazon business teams, Ops teams, Delivery Experience), evaluating feature requests and possible solutions in our services, and unblocking engineering teams across FO with quality requirements and proactive risk mitigation.
Key job responsibilities
- Serve as single point of contact for Amazon Business and Fulfillment Optimization colleagues regarding priorities, progress, and mechanisms such as OP1 and xBRs.
- Write working-backwards documents and BRDs contextualizing Business custoemr requirements for technical audiences within FO.
- Facilitate and guide technical implementation of Amazon Business xFO projects across FO engineering teams, in partnership with Amazon Business and FO TPMs.
- Negotiate priorities, scope, tradeoffs, and resourcing on behalf of FO.
- Provide consultative guidance for Amazon Business colleagues in addressing customer inquiries and business objectives, which could in turn become requirements for new feature investments.
A day in the life
Morning - Morning - Provide update on Amazon Business metrics, and callouts on operational changes. Evaluate requirements for a new consolidated delivery feature across various systems including inventory, promise, transportation and exception management.
Afternoon - Present proposal to fundamentally change pallet fulfillment to improve customer selection and reduce stock outs. Validate progress on ongoing tech initiatives.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Fulfillment Optimization (FO) is an organization within SCOT owning a suite of Supply Chain products and services that forecast the need for transportation resources, optimize the network set-up/configuration, determine the operational capability (warehouse, fulfillment and transportation), map the inventory and transportation resource capacity/availability, and accordingly provide the best delivery promises to customers. Once the promises are made, we identify the cost optimal fulfillment plan and orchestrate the shipments making sure that the promises are met and CX is preserved.
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in using analytical tools, such as
Tableau,
Qlikview, QuickSight
- Experience in building and driving adoption of new tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually