POSITION DESCRIPTION:  

Provide technical, educational and sales support to assist the district in meeting assigned Coronary Renal Denervation (CRDN) sales and customer service objectives with a heavy emphasis on supporting CathWorks FFRangio. CRDN seeks collaborative candidates who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. We look for candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action.  This position will be the customer's first line contact for the CRDN daily operations at assigned accounts. 

** This position is a field-based and regional role. Must be able to travel up to 70% of the time within regions** 

To find all CRDN Clinical Specialist roles available please use #CRDNCS in the key word search at Medtronic Careers 

POSTION RESPONSIBILITIES: 

• Sales Support for CRDN business units and will assist with the implementation of the sales strategy of the remaining CRDN business units.  

• Support the regional CRDN sales strategy as set forth by the National Sales Director; working with sales representatives and managers of all business units to achieve business plans.  

• The Clinical Specialist Manager (CSM) and National Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit.  

Technical Support:  

• Represents Medtronic during procedures and implants of products to provide troubleshooting and other technical assistance.  

• Receives technical inquiries by telephone. Research solutions to questions or problems (e.g. product selection issues, technical questions about Medtronic CRDN products when appropriate, etc.)  

Educational Support:

• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and pacing through conducting and/or coordinating: 

•  1. One-on-one training sessions 

•  2. In-service education programs 

•  3. Seminars and/or outside symposiums 

• Assist DM, CSM and in-house training department in educating/training new Clinical Specialists and sales representatives.  

• Provide training and resources for hospital staff to enable them to conduct training for their personnel (“train the trainer”).  

Sales Support:  

• During/following cases: 

• Complete necessary documentation and phone calls (customer service).  

• Update sales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow-up.  

• Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service, and support. 

• Maintain current knowledge regarding CRDN, Medtronic programs, products and services and competitive products.  

• Maintains open, effective communication with all district personnel, customers, and other Medtronic employees  

• Performs other related duties as assigned 

BASIC QUALIFICATIONS: 

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME 

• High School Diploma and a minimum 8 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR-    

• Associate degree and a minimum 6 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR-   

• Bachelor’s Degree and 4 years of experience

DESIRED/PREFERRED QUALIFICATIONS (optional): 

• Relevant industry, healthcare, industry, marketing, or medical education experience considered where there is specific focus on awareness and education or medical project management.  

• Expertise with Microsoft Outlook, Excel, Word and PowerPoint and system tracking.    

• Strong project management skills and experience coordinating and executing marketing programs.  

• Excellent interpersonal, written, and verbal communication skills.  

• Excellent work ethic   

• Thorough working knowledge of medical terminology, medical procedures, and the medical device industry.  

• Excellent customer service skills and problem resolution skills.  

• Ability to effectively build and maintain positive relationships with peers and colleagues across organizational levels.  

PHYSICAL JOB REQUIREMENTS: 

• Continuous verbal and written communication. 

• Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level 

• Sitting, standing and/or walking for up to eight plus hours per day 

• Environmental exposures include eye protection, infectious disease and radiation 

• Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R. 

• Frequently required to use hands to finger, handle or feel objects, tools or controls 

• Ability to effectively use a mobile phone, PC, keyboard and mouse 

• Frequent bending/stooping, squatting and balance 

• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer 

• Ability to travel extensively with ease 

• Must be able to drive approximately 80% of the time within assigned territory 

• Environmental exposure to infectious disease and radiation  

• Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.