Vice President, Consumer Services and Solutions

Vice President, Consumer Services and Solutions

Description -

Join the Consumer Print Solutions and Services (CPSS) team to lead Consumer Services and Solutions (CSS), a high-growth business serving more than 13 million subscribers worldwide. With a proven track record of delivering sustained revenue and profit growth, CSS is at the forefront of HP’s transformation toward services-led customer relationships. Our ambition is to expand the value of our current offerings while building the next generation of AI-powered digital solutions. We are also bringing to life the vision of the HP app—unlocking more seamless, personalized experiences that extend far beyond device setup, management, and support. As a strategic pillar for HP, CSS is shaping enduring customer connections and driving resilient, recurring growth.

 

Key Responsibilities

Strategy & Business Leadership

• Leads end-to-end strategy and execution for the global CSS strategy, aligned with CPSS and HP enterprise priorities
• Drive profitable growth across subscription offerings by evolving business models and developing new solutions for both existing and new customers and seamless user experience
• Lead long-term portfolio and monetization strategy to scale recurring revenue and maximize customer lifetime value
• Drive next generation of AI-powered digital solutions for home printing.

Product & Platform Ownership

• Define and deliver a differentiated product roadmap, partnering across hardware, software, and firmware teams to bring compelling subscription solutions to market
• Own the vision, roadmap, and execution of the HP app, coordinating across business units to deliver a seamless OneHP experience across customer touchpoints
• Drive monetization of the HP app with curated and contextual offers, coordinated across business units

Operating Model & Execution

• Lead a global organization spanning product management, customer success, service delivery, operations, and program management
• Establish clear operating rhythms, governance, and performance metrics tied to business outcomes
• Drive simplification, scalability, and efficiency across development and operations, leveraging AI to accelerate innovation and execution
• Deliver best-in-class consumer experiences across the end-to-end lifecycle—from awareness and onboarding through active use—to drive engagement and retention
• Ensure operational excellence in service delivery through close partnership with Customer Support and Supply Chain/Logistics

Leadership & Collaboration

• Build, inspire, and develop high-performing teams, fostering a culture of accountability, innovation, and inclusion
• Serve as a key member of the CPSS leadership team, influencing enterprise priorities and cross-division initiatives
• Partner closely across Print, Personal Systems, HP Solutions, TIO, and Enterprise Operations to deliver integrated OneHP outcomes

 

Required Qualifications & Experience

• 15+ years of progressive leadership experience in consumer services, digital platforms, subscriptions, or software-enabled businesses
• Proven success leading large, global teams and complex portfolios at the VP or equivalent senior leadership level
• Demonstrated experience scaling subscription-based or recurring revenue models
• Strong customer-centric mindset with experience delivering digital and platform-led consumer experiences
• Track record of driving transformation, simplification, and growth in complex matrixed organizations

The pay range for this role is $275,000 to $375,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

General Management

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"