Associate Field Service Representative - El Paso, TX

As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repair of our Mako Robot. The Mako Robot is a highly complex robotics medical equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
• Independently manage work calendar and travel schedule
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics
• Collaborate with Sr. Level Field Service Representatives and Sales
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists
• Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required

Minimum Requirements:

• 3+ years of relevant experience
• High school diploma or equivalent

Preferred Skills:

• Associates or Bachelors
• Previous experience as a technical field service professional or in a relevant capacity
• Demonstrates functional technical, problem-solving, and analytical skills
• Possess ability to follow mentorship instructions and guidance
• Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors
• Time management skills to effectively meet customer SLA. Working knowledge of Windows operating systems and office applications