Lead Workplace Services Coordinator

As the Workplace Services Administrator, you will own front-of-house operations for the Executive Suite, ensuring every visitor, caller, and employee receives a seamless, high-touch experience. Reporting to the Associate Director, Workplace Services, you will coordinate reception, switchboard, help-desk, and conferencing functions, while providing administrative support to the broader Workplace Services team and executive leadership. Acting as the primary escalation point for complex service requests, you uphold service standards, drive continuous improvement, and maintain operational readiness—even during staff absences or critical site events.

Your leadership, customer-centric approach, and proficiency with scheduling and conferencing tools will keep day-to-day operations running efficiently and elevate the overall workplace experience. This role is ideal for a highly organized professional who excels in fast-paced environments and thrives on delivering outstanding service.

In this role, a typical day might include the following:

• Greeting visitors, running the Executive Suite reception desk, and handling all switchboard and help-desk inquiries

• Coordinating room bookings, A/V setups, and on-site support to ensure perfect conference and meeting experiences

• Serving as the customer concern point for complex service issues, swiftly resolving or routing them to appropriate parties

• Providing calendar management, travel coordination, and administrative support for the Workplace Services leadership team

• Assisting the Associate Director with event planning and on-site execution for executive meetings, town halls, and corporate events

• Implementing and tracking process that improve efficiency, service quality, and front-of-house readiness

This job might be for you if you:

• Take pride in delivering extraordinary customer service and creating welcoming guest experiences

• Excel at balancing multiple priorities and staying calm under pressure in a multifaceted environment

• Enjoy identifying process gaps and driving continuous improvement in workplace services

• Communicate clearly and professionally with executives, colleagues, and external partners

• Are highly organized, meticulous, and proactive in anticipating needs before they arise

• Feel comfortable stepping in as a flexible teammate to cover conferencing services or emergency response situations.

In order to be considered for this role, you must have:

• Bachelor’s degree and 5+ years in reception, administrative, or workplace services (executive support or supervisory experience is a plus)

• Validated expertise with Microsoft Office, Outlook/Exchange calendaring, and room-booking/conferencing systems

• Valid New York State driver’s license with a clear driving record and willingness to maintain compliance with company fleet safety requirements

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location.  In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/.  For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together.  For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.
 

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions.  For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process.  Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (hourly)

$22.84 - $35.82