Critical Harms Investigations & Incident Management Specialist

Roblox’s Safety Operations team is dedicated to protecting our users from individuals who want to harm others. The Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team applies subject matter expertise to our highest-level risks, and works with cross-functional partners to identify and mitigate these actors. As part of our commitment to safety, we are looking for a specialist with an investigator’s mindset, skills, and curiosity to investigate and respond to some of our highest-risk escalations. You will work with teams and leaders across the company to quickly and professionally respond to urgent requests for support, and balance competing priorities to get the job done. You will share findings with intel analysts to support behavioral analysis development to help identify risks across the platform. You will report to the Critical Harms, Intelligence, Investigations, and Operations Senior Manager.

Please Note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s content moderation practices. 

You Will:

Incident Investigation and Triage

• Lead, own, and drive rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms.
• Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents.
• Serve as the subject matter expert and primary point of contact for all critical incidents, independently managing communication with executive leadership and cross-functional partners.
• Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner.

Emergency Response and Coordination

• Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company.
• Lead and direct incident response efforts, orchestrating cross-functional teams to ensure a unified and effective investigation and remediation.
• Strategically draft and deliver real-time, high-stakes communications and strategic recommendations to executive leadership regarding incident status, impact assessment, and mitigation efforts.
• Architect, own, and continuously iterate on robust incident response playbooks and protocols for various critical harms scenarios.
• Drive detailed post-mortem reviews (Root Cause Analysis), identifying and implementing structural improvements to policy, process, and technology.

You Have:

• A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 5 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
• Extensive experience (5+ years) managing high-pressure, sensitive, and complex investigations with significant independence and minimal supervision.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners.
• Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding. 
• Experience mentoring junior investigators and guiding complex casework.
• Familiarity with online safety issues to include exposure to high-severity risk content is preferred. 
• Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.