Workplace Associate

A place to shape the way people experience work.

At Flexport, we believe the workplace is more than just a physical space - it’s a platform for culture, connection, and doing your best work. How people feel when they walk into the office shapes how they collaborate, innovate, and grow. That’s where the Workplace Team comes in. We’re the heart of hospitality and the operational engine behind a thoughtful, inclusive, and high-performing employee experience.

As a Workplace Associate, you’ll be central to shaping the daily rhythm and culture of Flexport, creating an environment where teams can thrive and where our values are felt in the little things that make a big difference. If you're someone who thrives on making things run smoothly while creating moments of joy, support, and connection, this is your opportunity to build a workplace that’s welcoming, people-first, and built for impact.

What you’ll do:

• Be the first point of contact, delivering a high-touch, people-first experience at our front desk.
• Partner closely with the General Manager or Branch Manager to understand and support the unique needs of the office, aligning Workplace operations with business goals and employee experience priorities.
• Drive logistics and experience coordination for in-office events (happy hours, office visits, special programming, etc.).
• Own the local Jira ticketing queue, promptly responding to and escalating workplace requests.
• Act as a liaison with building management in order to manage access, vendor registration, and maintenance requests.
• Champion the look and feel of our space, from conference rooms to kitchens, ensuring everything is tidied, stocked, and aligned with our culture of excellence.
• Provide an extra set of eyes and ears on all things office, vendors, security, and facilities.
• Help ensure compliance and safety across our workplace, serving as a culture ambassador for employee wellbeing.
• Partner with IT to support new hire workstation setup, internal moves, and onboarding touchpoints.
• Support ad hoc admin needs and special projects, no task too small when it comes to creating a world-class workplace.

What you’ll need:

• A bachelor’s degree (or equivalent experience), we care more about what you’ve done than how you got here.
• 2+ years of experience in office coordination, workplace operations, or admin support, bonus points if it’s in a fast-moving or high-growth environment.
• You love people. You’re emotionally intelligent, thoughtful, and motivated by making others feel supported and successful.
• Clear, confident communication skills, written, verbal, and everything in between.
• Experience helping stand up a new office or growing team is a plus.
• You know how to work across teams and partner closely with leaders (like Branch and General Managers) to get things done and solve for real business needs.
• Super organized and detail-obsessed, you keep track of moving parts and make order out of chaos.
• A natural problem solver with a bias for action. When something’s off, you jump in with solutions, not just observations.
• You bring warmth and professionalism to every interaction, making others feel seen, safe, and welcome is second nature.
• You follow through. You’re reliable, accountable, and take pride in delivering a high-quality experience every time.