Senior Technical Operator (A-Shift)

Business Introduction
We manufacture and supply reliable, high-quality medicines and vaccines to meet patients’ needs and drive our performance.
Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it’s vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply.
We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients.


Position Summary

Senior Technical Operators Operates, Operates, challenges and cleans equipment, according to appropriate SOPs, JSAs, and batch documents to deliver high quality products manufactured in a safe way to fulfil the needs of the supply chain. Monitors equipment for excessive rejects, troubleshoots, repairs and conducts preventative maintenance on the equipment. Performs all duties in accordance with regulatory and OSHA requirements. Resolves minor downtime and repair occurrences within performance expectations and identifies and implements improvement opportunities to drive business results. Ability to changeover and set up equipment to design specifications and perform start of batch maintenance activities.

Responsibilities
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Operates, challenges, and cleans equipment, replenishes consumable supplies, and all the duties needed by the business in accordance with cGMPs, Batch Documentation, SOPs, ZSPs and JSAs as required and responsible for independently maintaining inspection readiness of area.

• Actively participates in monitoring equipment for excessive rejects /stoppages utilizing performance data to escalate any problems occurring in the area that affect product quality, safety and other aspects of line performance.

• Trained in the GSK Production System standards (i .e. 5s, standard work, problem solving, Gemba, process confirmations, and performance management) towards the goal of Zero Accidents, Zero Defects, and Zero Waste. Participates in performance management defect / stoppage trending, steps 1-6 of problem solving, and performing / maintaining OSW and 5S, CIF actions.

• Deliver against safety, quality, waste & performance objectives defined by strategy deployment. Identifies and able to implement process improvement for areas or alternative operating methods to increase safety, quality, and equipment efficiency aligned to strategy.

• Recognized as a subject matter expert on operations / process and provides the first line of defense for equipment troubleshooting. Leads and executes minor repairs on the equipment and completes preventative maintenance. Operators possess considerable knowledge of the job and is reliable and able to plan own daily activities and produce high quality and high quantity work. Participates in validation and engineering trials.

• Fluent and a trainer in systems /applications required for job performance and to monitor and identify trends (i.e. DELTA, myLearning, FreeWeigh, DISY, Active Plant, IP21, SAP work order transactions etc.).

• Works in coordination with other associates, assistants, and /or technicians to carry out daily job responsibilities, including recognizing and leading troubleshooting technical issues and providing information to next supervisory level.

• Maintains full knowledge of the job and is recognized as a certified OJT trainer for the department and to partner with leads to complete SOP changes. Maintains complete acquaintance with and understanding of the general aspects of the job and the practical applications to problems and situations ordinarily encountered.

• Demonstrates the ability to conduct equipment set up changeovers and start of batch activities to the designed specifications without start up issues and performs start of batch maintenance activities.

Why You?

Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• High School Diploma or GED

• 5+ years' experience in Production Operator role

• 3+ years' experience working at GSK in a Production role

• OJT certified in all work centers in packaging or the majority of work centers in manufacturing

• Demonstrated performance in all Process Operator job roles

Preferred Qualification
If you have the following characteristics, it would be a plus:

• Visual inspection and attention to detail

• Strong attention to detail and ability to create and follow detailed documentation.

• Ability to follow both written and verbal instruction.

• Knowledge of Overall Equipment Effectiveness (OEE)

• Effective verbal and written communication skills

• Ability to work independently

• Competent to perform data entry, utilize computers and HMIs

• Knowledgeable of all applications to the area (i.e. DELTA, my Learning, Free Weigh, DISY, Active Plant, IP21, SAP basic transactions for meeting production supply etc).

• Ability to work accurately with figures and information

• Ability to use and analyze data effectively

Skills:

• Basic reading, writing and mathematical skills

• Advanced computer skills and understanding and operational

• computer skills of, MS Word, and MS Excel.

• Ability to proficiently utilize basic hand tools

• Ability to work accurately with figures and information

• Must be mechanically inclined with the ability to learn the operation, read gauges and instrumentation, and any equipment related to the production of medical devices and /or pharmaceutical products

Traits:

• Visual inspection and attention to detail

• Strong attention to detail and ability to create and follow detailed documentation.

• Ability to follow both written and verbal instruction.

About the Zebulon Site

GSK’s Zebulon site is a global supplier of Respiratory and Solid Dose medicines to patients around the globe and the largest GSK Pharmaceutical secondary manufacturing site in North America.  The site is located less than 30 minutes from downtown Raleigh, Wendell, Knightdale, Rocky Mount and Wake Forest.

Key differentiators about GSK and Zebulon:

• Our commitment to inclusion is seen as a critical advantage of ours

• Our focus on cultivating a positive work environment that cares for our employees

• Demonstrated opportunities for continued career growth driven by individual ambition

• Leaders that care about their teams and growth of both individuals and the company

• A priority focus on Safety and Quality

• Clean and GMP compliant work environment   

• Onsite cafeteria                                                 

• Onsite gym                                                           

• Temperature-controlled                                  

• Licensed onsite Health & Wellness clinic     

#LI-GSK

#GSKCareeres

Location and working model
This position is based in the United States and is on-site at a manufacturing facility. Regular presence on the shop floor is required to operate equipment, lead activities and collaborate with your team.

Ready to apply?
If this role matches your skills and goals, we want to hear from you. Apply now to join a team where your work matters and you can grow your technical career at GSK.