Amazon Air seeks a Sr. Supply Chain Manager to own customer experience and network resiliency linked to the reliability and performance of the Amazon Air fleet. As part of the AIR Customer Experience (CX) team, this role sits at the intersection of network performance, supply chain planning, and customer delivery outcomes — owning the analytical and strategic frameworks that connect upstream and downstream dependencies across the Amazon Air network.
You will work with Tech Ops, Fleet Planning, Network Planning and the Network Control Center to ensure that our fleet of ~90 Airbus A330s, Boeing 767s and Boeing 737s delivers for our customers.
A core part of this role is mapping and managing upstream and downstream dependencies across the broader supply chain — working with internal and external partners to build mechanisms that improve end-to-end resiliency and reduce systemic defects before they impact customers.
This role requires someone who can operate at both the strategic level — shaping long-term network design and annual planning inputs — and the tactical level, supporting short-term tradeoff decisions during disruptions and constraint periods.
Key job responsibilities
1. Develop a deep understanding of the Amazon Air network and fleet to identify and mitigate risks to the reliable on-time delivery of customers orders
2. Influence and drive network, aircraft maintenance and spares strategy to improve customer experience as the Amazon Air network continues to become faster and more efficient.
3. Build strong relationships with technical and non-technical partner teams to drive correct prioritization of resources
4. Enhance the collection and processing of aircraft performance data to improve the speed and detail at which we gain insights.
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of airline experience in Operations Planning, Technical Operations, Air Operations or Network Planning
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