Technical Marketing Operations Manager, eero

At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

We are seeking an experienced Technical Marketing Operations Manager to serve as the end-to-end owner of our Salesforce Marketing Cloud instance. This is a hybrid business + technical marketing operations role — not a traditional Technical Program Manager (TPM) position. The ideal candidate combines marketing strategy with hands-on platform execution, independently administering SFMC while building sophisticated email campaigns, lifecycle journeys, and automation at scale. You'll primarily support Marketing initiatives while collaborating with business development, customer success, and operational teams on cross-functional email projects.


Key job responsibilities
- Own and administer the Salesforce Marketing Cloud platform end-to-end, including Email Studio, Journey Builder, Automation Studio, and Contact Builder
- Design, build, and execute targeted email campaigns and lifecycle marketing programs across multiple business lines
- Maintain active customer journeys and ensure seamless execution across all lifecycle stages
- Build and manage audience segments and data extensions for targeted campaign delivery
- Implement marketing automation best practices and optimize campaign workflows
- Identify opportunities to automate repetitive processes and build scalable solutions
- Transform strategic marketing goals into actionable, measurable technical requirements
- Serve as the bridge between marketing strategy and technical execution
- Manage expectations across cross-functional teams while balancing operational and project work
- Collaborate with Business Intelligence and data engineering teams to define audience segmentation requirements
- Understand how data flows into SFMC and how lists/audiences are structured


About the team
Interested in exploring career opportunities with eero?
Visit our careers page to view all open positions:

https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero - 1+ years of working directly with engineering teams experience
- 1+ years of technical product or program management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience building, executing and scaling cross-functional email and push marketing campaigns (including automated flows) from concept to completion
- 2+ years of hands-on experience administering Salesforce Marketing Cloud specifically (other platform experience does not substitute)
- Demonstrated ability to independently manage and configure SFMC as a platform admin (user permissions, data extensions, subscriber management, platform settings)
- Retail or lifecycle marketing experience - Experience using email platforms and editing HTML
- Knowledge of data structures, data modeling, and database schema
- Salesforce Marketing Cloud certifications (Email Specialist, Consultant, or Developer)
- AMPscript and/or SSJS experience for SFMC automation and personalization
- Experience designing and restructuring data extensions for complex personalization
- Knowledge of email deliverability best practices, CAN-SPAM compliance, and data privacy regulations
- Experience with A/B testing, especially around audience segmentation and targeting
- Experience working at a mid-to-large company with complex marketing ecosystems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 146,200.00 - 197,800.00 USD annually
USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually