Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing,
Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Join Veeva as we advance our MedTech customers through the adoption of next-generation Commercial Solutions by building the services team for the industry. Veeva Systems drives innovation for our customers. In this role, you will lead the charge in ensuring customer success—both during implementation and beyond—for our commercial solutions serving Medtech clients. We are looking for a person that thrives in a fast-paced environment who can partner with our customers to innovate on new solutions and build sustainable processes.
Managing with a focus on operational excellence includes:
- Ensuring customer and employee success and leading through ambiguity
- Leading through hands-on and strategic initiatives for long-term success
- Cultivating a positive and productive environment
- Driving new practices to support implementation excellence
- Creating innovative collateral to support delivery
- Partnering with global and cross-function teams to provide the best outcomes
This is a remote, US-based position with required travel.
What You’ll Do
Accountable to the delivery of MedTech customer success with Veeva’s Commercial Solutions through efficient and appreciated services
Partners with Services Engagement management team to ensure correct offerings and customer success
Onboard and enable resources to drive success on the MedTech projects
Team Management - drives the how we hire and develops the team to manage capacity, utilization, staffing on all projects
Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
Support and coach. Find and create billable work to drive productivity
Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with the customer
Cultivate trusted relationships with customers that drives high value services
Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
Provide executive oversight of internal initiatives and project sponsorship
Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success
Requirements
10+ years of experience in Enterprise Software Implementation
2+ years of people management experience
Proven track record of managing large complex systems projects and teams
Expertise in enterprise software with deep understanding in system integration to drive product implementation
Operational excellence in leading Services including utilization and resource management
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $80,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
talent_accommodations@veeva.com.