Solution Architect - Agentic Search

What you can expect

In this role, you’ll partner with Sales, provide AI and Agentic Search expertise, and help close deals from a technical perspective.

About the Team

Zoom AI Companion represents our commitment to transforming how organizations leverage AI to enhance productivity and collaboration. What started as an AI-powered meeting assistant has evolved into a comprehensive AI ecosystem that helps employees work smarter across all Zoom products.

Agentic Search is a flagship feature of Zoom AI Companion that enables organizations to unlock the full value of their knowledge and conversations. Agentic Search connects Zoom Meetings, Team Chat, Docs, and third-party apps so employees can instantly find relevant information, conversations, decisions, and context in one experience.

Responsibilities

• Partnering with Technical Sales: Collaborate closely with the Sales team to provide deep technical expertise in AI and Agentic Search capabilities.
• Contributing Design: Architect and design Agentic Search solutions that leverage Zoom AI Companion to meet customer requirements.
• Working with infrastructure: Maintain comprehensive understanding of our infrastructure, systems, and technical architecture to confidently address customer questions and concern.
• Pre-Sales Support: Lead technical discovery sessions, product demonstrations, and proof-of-concept implementations with prospective customers.
• Acting as a trusted technical advisor throughout the sales cycle, demonstrating the value of Agentic Search and AI capabilities effectively to customers.
• Educating sales teams on AI, search technologies, and technical differentiators to improve their effectiveness.

What we’re looking for

• Have 5+ years of experience in solution architecture, pre-sales engineering, or technical consulting roles.
• Need a deep understanding of Agentic Search technologies, information retrieval, and AI/ML concepts.
• Demonstrate knowledge of cloud infrastructure, distributed systems, and scalable architectures.
• Have a proven track record of partnering with sales teams to close enterprise deals.
• Own an excellent communication skills with ability to explain complex technical concepts to both technical and non-technical audiences.
• Need to have experience with AI technologies, natural language processing, or conversational AI platforms.

Salary Range or On Target Earnings:

Minimum:

$124,000.00

Maximum:

$271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

06/02/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.