Customer Engineer IV, Networking, Google Cloud

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

In this role, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of complex, specialized workloads. You will leverage your deep expertise in our most product areas, in partnership with platform Customer Engineers (CEs), to be writing code to develop prototypes, proofs-of-concept, and demos to sell new, highly specialized solutions to customers. You will solve networking and network security centered customer challenges and provide a critical feedback loop to influence customers and product development.

You will have excellent organizational, communication, and presentation skills, engaging with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will blend sales prowess, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Drive the technical win for complex workloads within networking to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• Combine sales strategies and development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the go-to-market team.
• Work within product and engineering management systems to document, prioritize, and drive resolution of customer feature requests and issues.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
  
• Experience in networking, for example, Linux, software-defined networking, network virtualization, open protocols, application acceleration, load balancing, DNS, or virtual private networks.
  
• Experience working with, and presenting to, technical stakeholders and executive leaders.
  
• Experience leveraging programming or technical experience to demo, prototype, or workshop with customers.

Preferred qualifications:

• Experience in designing and implementing complex network infrastructure for distributed systems, while migrating application to the cloud.
  
• Experience with core networking services (e.g. DNS, DHCP, NTP) or protocols (TCP/IP, UDP, BGP, etc.).
  
• Experience implementing Infrastructure-as-Code (IaC) or DevOps methodologies for managing and deploying IT infrastructure.
  
• Experience in troubleshooting performance and connectivity issues, as well as network security principles, protocols, and best practices.
  
• Experience in multiple networking disciplines such as routing, container networking, or CDN.
  

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA; Cambridge, ON, Canada; Chicago, IL, USA; Addison, TX, USA; Detroit, MI, USA; Irvine, CA, USA; Miami, FL, USA; New York, NY, USA; Portland, OR, USA; Los Angeles, CA, USA; Reston, VA, USA; Seattle, WA, USA; San Francisco, CA, USA; Washington D.C., DC, USA.

The application window will be open until at least May 29, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year