Director, Inspire Value

ServiceNow is seeking a Director, Inspire Value to build and scale a value-led transformation capability that accelerates NNACV growth, pipeline origination, executive customer intimacy, AI adoption, and industry leadership across our most strategic customers.

This leader sits at the intersection of consultative selling, executive engagement, and AI-powered value delivery — and is responsible for shaping how our customers see and realize the transformational potential of the ServiceNow platform.

You will model excellence in executive engagement, partnering closely with Account Executives, Client Directors, and cross-functional stakeholders to build compelling, industry-grounded value narratives that drive pipeline expansion, competitive differentiation, customer value realization, and long-term customer momentum.

Success will be measured not only by team performance, but by the organization's ability to originate and accelerate customer value at scale.

What You Will Do:

• Lead and develop a team of value strategists responsible for driving NNACV growth, pipeline origination, executive customer intimacy, industry leadership, and AI-enabled value delivery across the region.
• Drive pipeline creation, expansion, conversion, and value attachment by coaching the team to produce Business Value Assessments, Strategic Value Perspectives, Dream Big account strategies, and Executive Roadmaps.
• lead marquee executive engagements while coaching the team to expand C-suite relationships and customer intimacy across strategic accounts.
• Build and scale Inspire Value intellectual property and AI-enabled delivery capabilities, including industry narratives, value models, executive assets, and reusable methodologies.
• Scale AI-first ways of working by embedding AI into customer engagements, content creation, value analysis, and team operations.
• Build a collaborative culture aligned to Living the Cube through active participation in industry circles, cross-functional communities, and knowledge sharing.
• Use customer insights and market trends to identify emerging needs while developing reusable IP, services, tools, and methodologies that scale organizational impact.
• Represent ServiceNow at executive forums and facilitate high-stakes customer workshops, white papers, and thought leadership that reinforce our position as a trusted advisor and strengthen ServiceNow's leadership in value-led transformation.

• 12+ years of experience across management consulting, enterprise software value selling, business transformation, or strategy leadership, with a demonstrated track record of driving measurable business outcomes.
• Proven track record of leading and inspiring high-performing teams through clear goal setting, hands-on coaching, AI-enabled productivity, and a culture of accountability and excellence.
• Distinctive executive presence with C-suite leaders across multiple functional domains, with demonstrated ability to grow and expand customer relationships
• Exemplary analytical and financial acumen — able to build, stress-test, and communicate compelling business cases with credibility
• Deep expertise in leveraging technology to drive transformational business outcomes, with a focus on connecting platform capabilities to measurable KPIs
• Experience leading AI-first ways of working, including embedding AI into customer engagements, value analysis, content creation, workflow automation, and organizational productivity.
• Strong ability to build alignment across a matrixed organization, working effectively with sales, marketing, product, services, and partner ecosystems
• Operates with integrity, curiosity, and a win-as-a-team mindset consistent with ServiceNow values
• Ability to travel up to 30–50% of the time
• Demonstrated ability to drive measurable business outcomes including NNACV growth, pipeline origination, and value realization.
• Experience building scalable intellectual property, reusable methodologies, or go-to-market capabilities that extend organizational reach and customer impact.

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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