Position Summary...
What you'll do...
The Sr. Analyst, Digital Identity Operations & Governance supports the performance, governance, and continuous improvement of the identity verification ecosystem supporting Last Mile Delivery (LMD). This role is responsible for operational analysis, vendor performance tracking, incident coordination, reporting, and process optimization to help ensure scalable, secure, and frictionless onboarding experiences.
This individual partners with Product, Engineering, Operations, Compliance, and vendor teams to support identity platform performance, operational governance, fraud prevention efforts, and data-driven decision-making.
Essential FunctionsOperational Support & Performance Monitoring- Supports day-to-day operations of identity verification platforms and onboarding workflows.
- Monitors operational performance metrics, onboarding trends, and platform health indicators.
- Assists with operational escalations, incident tracking, and resolution coordination.
- Supports platform stability efforts through monitoring, reporting, and process documentation.
Vendor Performance & Governance Support- Tracks vendor SLAs, KPIs, and operational performance metrics.
- Assists with vendor issue management, reporting, and governance activities.
- Supports compliance reviews, audit preparation, and documentation efforts.
- Helps ensure adherence to operational standards, policies, and identity verification controls.
Data Analysis & Reporting- Develops operational dashboards and reporting to measure onboarding performance, fraud trends, and vendor effectiveness.
- Analyzes operational data to identify workflow inefficiencies, onboarding friction, and improvement opportunities.
- Provides insights and recommendations to support operational and strategic decision-making.
- Supports KPI tracking and recurring business reviews.
Process Improvement & Cross-Functional Coordination- Identifies opportunities to improve operational efficiency, onboarding success rates, and fraud prevention outcomes.
- Supports automation and process optimization initiatives.
- Partners with Product, Engineering, Operations, Compliance, and vendor teams to support execution of operational priorities.
- Assists with documentation, communication, and coordination across multiple workstreams.
Minimum Qualifications- 2+ years of experience in program management, operations, fraud prevention, identity verification, or a related business function.
- 1+ year of experience analyzing operational data, performance metrics, and trends to support business decisions.
- Experience working in a corporate operations environment with cross-functional stakeholders.
- Experience supporting identity fraud, identity verification, onboarding, risk, compliance, or fraud-related processes.
- Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint, with the ability to develop reports, presentations, and operational documentation.
- Demonstrated ability to communicate findings, present recommendations, and provide updates to stakeholders and leadership teams.
Preferred Qualifications- Experience supporting identity verification platforms, onboarding operations, or digital identity programs.
- Experience monitoring product performance, operational workflows, and vendor or platform health metrics to ensure successful execution.
- Experience leading process improvement initiatives and partnering with Product, Engineering, Compliance, and Operations teams to drive operational outcomes.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see
One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification
Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management
Project Management - Project Management Professional - Certification
Primary Location...
802 Respect Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.