This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.
Candidates may live in the following cities:
- Seattle, WA
- San Francisco, CA
- Los Angeles, CA
- Phoenix, AZ
- Minneapolis, MN
- Dallas, TX
- Houston TX
The Eyecare Field Reimbursement Associate Director leads a regional team of FRMs responsible for delivering compliant, field-based access and reimbursement support to eye care providers and their office staff. This role ensures the team effectively educates customers on coverage, coding, billing, payment, product acquisition, and affordability topics for the Eyecare buy-and-bill brands to help facilitate appropriate patient access to AbbVie therapies.
The Associate Director partners cross-functionally with Sales, Patient Services, Market Access, and other internal stakeholders to align field execution, identify access barriers, and support the development and deployment of reimbursement resources and strategies. This leader is accountable for leading, coaching, developing, and managing the regional FRM team to achieve business objectives while maintaining the highest standards of compliance and customer support.
Responsibilities:
- Lead, coach, and develop a regional team of Field Reimbursement Managers to ensure effective field execution and consistent delivery of buy-and-bill product reimbursement and access support.
- Provide regular field coaching and performance feedback to strengthen team capability and execution.
- Ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability.
- Partner with cross-functional stakeholders to support access strategy, field execution, and customer education initiatives.
- Monitor team activity, capacity, and performance using available analytics, reporting tools, and business reviews.
- Identify skill gaps and implement development plans, training support, and coaching interventions as needed.
- Maintain direct engagement with key accounts and customers when appropriate to resolve complex access or reimbursement issues.
- Communicate field insights, trends, and barriers to internal partners to support broader strategy and continuous improvement.
- Support hiring, onboarding, coaching, and ongoing talent development for direct reports.
- Ensure all field activities align with AbbVie policies, approved ways of working, and applicable compliance requirements.
- Bachelor's degree required; Master's degree preferred.
- Minimum 5 years of experience in coverage, coding, managed healthcare, and/or market access in neuroscience in Managed Health Care, Payer Account Management, Field Reimbursement Manager or equivalent role.
- Minimum 3 years of experience leading field teams, successful team coaching, management and personnel development experience.
- Experience in eye care, specialty products, physician-administered therapies, buy-and-bill, or specialty pharmacy preferred.
- Demonstrated knowledge of reimbursement processes, payer policy, and access dynamics.
- Proven ability to manage complex customer situations with sound judgment and strong compliance awareness.
- Strong leadership, coaching, and team development skills.
- Deep understanding of coverage, coding, billing, and reimbursement support processes.
- Strong communication, presentation, and relationship-building skills.
- Ability to collaborate effectively across multiple internal functions.
- Analytical thinking and problem-solving skills.
- High level of integrity, emotional intelligence, and professionalism.
- Ability to travel extensively within the assigned geography.
- Driving a personal auto or company car or truck, or a powered piece of material handling equipment
- Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.
- An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
- These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. to AbbVie has resources to answer questions you may have regarding your responsibilities.
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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