This position is Remote
DESCRIPTION:
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
How Will You Make an Impact?:
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.
What you will do:
- Utilize multiple order management systems and platforms to support end-to-end order processing, including order entry, expediting, backorder management, product returns, and customer service resolution.
- Analyze, maintain, and reconcile reports to ensure accuracy and compliance with contractual and operational requirements.
- Proactively communicate customer concerns, risks, or potential service issues to leadership; take ownership of resolving issues within established service-level agreements (SLAs).
- Deliver high-quality customer support by investigating inquiries, resolving issues efficiently, and ensuring a positive customer experience.
- Identify opportunities for process improvements and contribute to initiatives that enhance efficiency, accuracy, and customer satisfaction.
- Collaborate cross-functionally with internal teams to ensure seamless order fulfillment and issue resolution.
- Perform additional duties and responsibilities assigned by management.
REQUIREMENTS:
Education:
High school diploma or equivalent required.
Experience:
Required: Minimum of 2 + years proven experience in customer service/order management
Preferred: SAP, Mainframe, DFO
Knowledge, Skills, Abilities:
- Able to read, write, and speak English fluently
- Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
- Possesses a strong desire to serve the customer and interpersonal skills to collaborate with various levels of personnel at the customer site.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Use organizational skills to multi-task and meet due dates as needed.
Physical Requirements / Work Environment:
Remote work environment
What We Offer:
Compensation
- Competitive Pay
- Performance Related Bonus where eligible
- Annual merit performance-based increase
Excellent Benefits
- Medical benefits
- Paid Time Off/Annual Leave
- Employee Referral Bonus
- Career Advancement Opportunities
- Benefits
We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.