VP of Product, Healthcare

Location: San Francisco

Consideration: Seattle; New York, NY

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a VP of Product Management to lead the strategy and execution of our Payments and Care Delivery platforms. In this role, you’ll design and launch world-class digital healthcare benefits and workflows that provide insurance products, empower providers, streamline clinical operations, and deliver better outcomes for our members. You’ll be directly responsible for a diverse product portfolio spanning health data integration, AI-enabled care, clinical workflow innovation, and operational efficiency.

You’ll work cross-functionally with design, engineering, operations, our provider team, clinical product, benefits experience, AI platform and our executives to ensure Maven delivers safe, efficient, and deeply human digital care experiences. The ideal candidate has hands-on experience rolling out AI functionality, understands the deep nuances of digital healthcare, knows how to build provider- and member-facing products that deliver measurable results, and how to both integrate and stand out from healthcare’s diverse ecosystem players, from health plans, pharmacy benefit managers, providers, and more.

What you’ll do

• Drive the Healthcare Product roadmap: Drive the strategy and execution of the Healthcare roadmap across care delivery, health data, and payments platforms, covering key products including the platform that supports Maven Managed Benefit, Maven Wallet, health data ingestion and integrations, AI-enabled workflows for CX and providers, and Maven’s EMR.
• Own the long-term EMR strategy: Define and execute Maven's multi-year EMR roadmap, evolving from today's clinical workflow tooling toward a purpose-built, AI-native system of record that gives Maven's care teams the most complete, real-time view of member health available. This includes integrating external health data sources (HIE, ADT, clinic EMRs), advancing interoperability, and evaluating EMR vendors alongside building on our home-grown system.
• Own the long-term Payments platform strategy: Define and execute the multi-year strategy for Maven's payments platform. This includes in-house adjudication, payer and employer reconciliation, and steerage to high-quality in-network providers. The long-term vision is a payments platform that reduces cost-per-outcome for employers while remaining interoperable with the revenue cycle processes at our health plan, in-person provider, and pharmacy partners.
• Own the Data Platform strategy: Define and execute the strategy for Maven's data platform — the core pipeline supporting Product, Engineering, and Analytics teams, as well as enterprise data needs across the business. This includes maintaining and improving data quality and reliability, evolving our underlying analytics infrastructure (BigQuery, Looker), and ensuring the data foundation scales to support Maven's clinical, commercial, and operational priorities. You will partner closely with enterprise and business teams to ensure data is a strategic asset, not just a technical one.
• Support the delivery of measurable outcomes: Partner with Program leads on our key Programs (Family Building, Maternity, Parenting & Pediatrics, and Menopause) on the delivery of initiatives that improve outcomes for Maven members, such as reducing NICU length of stay, improving pregnancy and fertility risk detection, and increasing provider capacity. Your teams will be responsible for the systems and workflows that enable our Care team and Clinicians to provide quality and efficient care in service of our Programs.
• Lead and develop a team of Product Managers at the intersection of Tech and Healthcare: Play a key role in helping develop a team that thinks in first principles and drives innovation while deeply understanding the requirements and rigor of operating in healthcare. 
• Deliver products for an AI-native organization: AI is already central to helping Maven’s care teams provide efficient and high quality care. You will lead the ongoing process of designing products designed for an AI-native workforce, encouraging safe and natively designed AI-experiences across your product domains.

What we’re looking for

• 10+ years of product management experience, with at least 5 years leading teams or portfolios in digital healthcare or adjacent regulated industries. Experience building healthcare benefits products and provider- and clinical-facing workflow products in complex digital healthcare environments.
• Experience in building and rolling out AI-native products that serve large and scaling customer facing teams
• Exceptional analytical and qualitative skills to understand and define provider and member needs and segments.
• Proven ability to manage roadmaps, track cross-functional dependencies, and prioritize effectively.
• Outstanding cross-functional collaboration and facilitation skills, with experience leading discussions with growth, sales, marketing, operations and clinical teams, as well as external stakeholders such as insurance companies, financial and healthcare institutions..
• Comfort working in a fast-paced, mission-driven environment with high visibility and accountability.

The base salary range for this role is 290,000-340,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY.

Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.