Manager, Global Events (AMER)

What is the Role

As the Global Events Manager, AMER, you will be responsible for building the definitive stage for Search AI and delivering high-impact experiences as part of the ElasticON global tour. This is a highly collaborative role responsible for turning global event strategy into exceptional in-person experiences that engage customers, prospects, partners, and the Elastic community.

Working as part of the Global Events team, you will own the end-to-end execution of multiple ElasticON events, partnering closely with Americas regional Marketing, Sales, Product Marketing, Executive Communications, Customer Success, agencies, venues, and vendors to deliver world-class experiences that drive pipeline, strengthen the Elastic brand, and showcase our leadership in Search AI.

This role combines strategic planning with hands-on execution. From developing project plans and managing budgets to overseeing registration, event technology, sponsorship delivery, production, logistics, staffing, and onsite operations, you'll ensure every event is delivered seamlessly while maintaining consistency across the global ElasticON programme.

The Global Events Manager, AMER reports to the Senior Global Events Manager. We're looking for someone who thrives in a fast-paced environment, enjoys building strong cross-functional relationships, thinks strategically, and isn't afraid to roll up their sleeves to make things happen.

What You'll Be Doing

• Lead the end-to-end planning, project management and execution of the Americas ElasticON tour. delivering exceptional experiences for customers, prospects, partners and the Elastic community.
• Manage content updates for the ElasticON web pages.
• Translate global event strategy into detailed regional delivery plans, ensuring consistency across the ElasticON programme while meeting regional business objectives.
• Build and manage comprehensive project plans, timelines, workstreams, milestones and critical paths, keeping stakeholders aligned and ensuring key deliverables stay on track.
• Manage all aspects of event delivery, including venue sourcing, production, audiovisual, catering, registration, staffing, transportation, security, signage, shipping, sponsor logistics and onsite operations.
• Partner closely with regional Marketing, Sales, Customer Success, Product Marketing, Executive Communications and other internal teams to deliver a seamless attendee experience.
• Partner with PMM to support content storyline development.
• Manage event websites, registration platforms and attendee communications using tools such as Cvent, ensuring accurate reporting and Salesforce integration.
• Orchestrate audience acquisition strategy and email campaign strategy in collaboration with DemandGen.
• Support keynote, breakout and workshop planning by coordinating speaker logistics, rehearsal schedules and executive requirements.
• Lead sponsor fulfilment, ensuring all contractual benefits are delivered and exhibitors receive an outstanding experience.
• Develop and manage event budgets, forecasts, purchase orders, contracts and invoice reconciliation, ensuring events are delivered within budget.
• Source, negotiate and manage relationships with venues, production partners, agencies and suppliers, ensuring high-quality delivery and value for investment.
• Identify project risks, manage dependencies and implement contingency plans to ensure successful event delivery.
• Implement risk management and quality delivery protocols to ensure successful event execution.
• Lead onsite event management, acting as a key decision-maker to ensure flawless execution from build through to breakdown.
• Oversee executive-level programs, such as Executive Briefing Centers (EBCs), dinners, and "Week of Wonder" (WoW) initiatives.
• Measure event success through attendee engagement, pipeline contribution, feedback and post-event reporting, using insights to continuously improve future events.
• Own pipeline goals, helping drive event-generated leads, customer engagement and business growth.

What You Bring

• 7+ years' experience managing large-scale B2B conferences, customer events or field marketing programmes.
• Experience delivering complex, multi-workstream events from concept through onsite execution and post-event reporting.
• Experience working within enterprise technology, SaaS, cloud, AI, data or cybersecurity industries is highly desirable.
• Exceptional project management and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Experience managing significant event budgets, vendor negotiations and contract administration.
• Strong knowledge of event technology platforms, including Cvent, Salesforce, Tableau and Google Workspace.
• Excellent stakeholder management skills, with experience working across matrixed global organisations and partnering with senior leaders.
• A proactive, collaborative and solutions-focused approach, with the confidence to take ownership and drive projects forward.
• Willingness to travel extensively across the AMER region and work flexible hours as required by event schedules.
• Fluent in English; Spanish or Portuguese would be an advantage.
• Ability to translate event engagement into business outcomes, with a focus on pipeline contribution, meetings, and customer engagement metrics.