We're seeking an experienced Supply Chain Quality Manager to oversee Supplier Quality across Amazon Key programs. This role will be responsible for ensuring products are manufactured for quality throughout the entire product lifecycle by establishing goals, monitoring performance, conducting
failure analysis, international trade and compliance, and implementing automation.
Key job responsibilities
• Ensure products comply with Amazon's quality, performance, reliability, as well as safety and trade requirements worldwide
• Drive manufacturing excellence through data-driven approaches to identify quality trends, predict potential issues, and implement preventive measures across supplier networks
• Manage and coach suppliers to improve quality management systems, manufacturing processes and customer satisfaction; utilize AI-powered analytics to provide data-driven recommendations and Supply Chain automation improvement
• Design and operate scalable quality management programs and develop best-in-class processes and systems
• Own Global Field Replenishment Strategy and RMA
• Communicate quality and process requirements effectively to non-technical stakeholders through data visualization and analytical insights
A day in the life
You'll collaborate closely with
cross-functional groups within the Amazon Key (and Ring) organization. The ultimate goal is to ensure our customer received the right product, in the right place, at the right time. Every day will be different and additional responsibilities may be added based on the needs of our customers.
About the team
At Amazon Key, our mission is to empower our customers, both businesses and consumers, to easily manage access to their homes and workplaces. As part of the Amazon Devices and Ring team, we're inventing new devices, software, and services to solve critical access challenges for our customers.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of supply chain experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in
stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NV, Las Vegas - 85,800.00 - 128,600.00 USD annually