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At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
Position Overview
The Director, Commercial Performance & Training, is a strategic partner responsible for driving and maximizing the performance and quality of strategy execution on behalf of the Business Units. The Director partners with sales, marketing, and commercial business leaders to identify and prioritize training needs related to product and disease knowledge, account management, leadership development, business acumen, selling skills, and tools/technology. The Director will partner closely with the Medical Affairs, Business Operations, Organizational Development (OD), and Business Unit leadership to uncover learning interventions necessary to ensure the successful deployment of commercial initiatives. The Director will lead the team responsible for creation, design, execution and measurement of learning strategies and blended learning interventions.
Essential Duties
Include, but are not limited to, the following:
- Serve as a strategic partner to Sales and Marketing leaders to understand and define opportunities and developmental priorities aligned to Business Unit priorities which can be supported with curriculum and education.
- Serve as a strategic partner to Sales Leaders, Account Managers and Health Systems Marketing to understand and define opportunities and developmental priorities aligned to Account Management, Business Acumen, Market/Industry Acumen and HIT which can be supported with curriculum and education.
- Proactively identify and prioritize training needs related to product attributes, disease state, and the competitive landscape for sales professionals across their learning journey – from New Hire to Advanced/Continuous learning.
- Consult with internal cross-functional partners (Sales, Marketing, Medical, OD, etc.) to conduct needs assessments, deeply analyze learning needs, and advise on a roadmap to drive commercial effectiveness and implement best practice.
- Cultivate and elevate the skill sets of team members in the areas of facilitation, project management, executive presence, and knowledge of learning design principles.
- Lead team to develop, design, and deliver effective training solutions and strategies to build and enhance marketing strategy, customer and market knowledge, leadership and selling effectiveness based on current, emerging, and future business needs.
- Partner with CET and Business Operations teams to ensure and plan holistic learning journeys for sales professionals, account managers, and people leaders within the commercial organization (clinical and product knowledge, selling skills, and business acumen).
- Ensure new hire team members of the sales force and commercial teams within the remit of support for Commercial Performance and Training, are day-one ready with streamlined and effective learning content and practices.
- Manage a team to create and execute short/mid/longer-term development of training approach and curriculum throughout the continuum of a sales professional and leaders (from “hire to retire”) and across distinct role types
- Continually recruit top-talent individuals for ongoing attrition across the team.
- Facilitate content for executive and senior leadership events as needed
- Define annual training requirements.
- Support delivery of training as needed/appropriate.
- Evaluate program quality and effectiveness to maintain quality and impact; recommend changes as needed.
- Evaluate use of outside consultants/vendors to manage resources and drive best practice.
- Effectively manage, support, and guide your team, including, but not limited to, delegating tasks and responsibilities, assessing employee performance, and providing helpful feedback and training opportunities.
- Consistent demonstration of exceptional leadership qualities, including, but not limited to, the ability to attract and retain the best team, foster a culture of high performance; lead with integrity, humility, accountability, and courage; and set a clear vision to energize teams towards the future.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to travel 30% of working time away from work location; may include overnight/weekend travel.
Minimum Qualifications
- Bachelor’s Degree in Business Administration, Scientific, Organizational Development, or Adult Education/Instructional Design, or other field as outlined in the essential duties.
- 12+ years of experience in sales, commercial, operations, or program leadership support.
- 5+ years of experience and demonstrated success with people leadership.
- 2+ years of experience and demonstrated success in Account Management.
- Strong understanding of leadership theories, selling frameworks, adult learning practices, Account Management, and training methodologies.
- Excellent communication, presentation, consultative, and interpersonal skills with the demonstrated ability to drive change and to establish respect, credibility, trust, and productive relationships with objectivity, discretion, sound judgement and diplomacy at all levels of the organization.
- Strong analytical and problem-solving skills with a data-driven approach to decision making with demonstrated ability to develop and implement strategy.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications
- 3+ years of sales training, learning and development, and/or leadership development.
- Experience promoting and/or leading field team members within Exact Sciences.
- Professional certifications aligned to priority learning programs (communication, coaching, leadership programs).
- Master’s degree in business administration, Organizational Development, or Adult Education/Instructional Design, or field as outlined in the essential duties.
- Expertise in L&D Instructional Design.
- Experience in Diagnostics or Healthcare.
#LI-KP1
Salary Range:
$171,000.00 - $291,000.00
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.
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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.