Senior Manager, Customer Collaboration, Global Customer Solutions, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Customer Collaboration, Global Customer Solutions, located in the United States.

This is a project role expected to last 18-24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Overview:

We’re hiring a hands-on supply chain leader to deploy customer-facing supply chain solutions for hospital systems, IDNs and defined strategic accounts. This role combines deep supply chain know-how, data-driven problem solving, and strong cross-functional partnership to improve supply chain operational efficiency, inventory performance, and customer experience. You’ll lead assessments, implement solution sets, measure outcomes and work directly with customers and internal partners to drive measurable improvements.

Key responsibilities:

• Lead the assessment, prioritization and deployment of supply chain customer solutions that align to account business plans and operational goals.
• Partner with Strategic Accounts and regional teams to understand customer needs and translate them into deployable solutions.
• Design, deploy and maintain end-to-end supply chain performance metrics and dashboards across the procure‑to‑pay continuum; set improvement targets and track benefit realization.
• Conduct quantitative and qualitative analysis across multiple data sources (Order‑to‑Cash, Customer Service, Transportation, Finance, Distribution, E‑Commerce, Cost‑to‑Serve) to find opportunities and measure impact.
• Lead Lean/process excellence assessments and on‑site improvement projects to optimize end‑to‑end processes.
• Manage inventory planning activities: safety stock, lead times, order parameters, product alignment and data integrity between customer and internal systems.
• Own customer engagement to drive and improve the supply chain customer experience
• Coordinate cross‑functional deployment with Customer Service, Revenue Management, Contract Strategy, Finance, IT, Distribution, E‑Commerce and Transportation.
• Manage a small team (supervisory responsibilities), regional resource allocation and local budget within the assigned region.
• Monitor and report performance and business activity monthly; raise issues and lead remediation as needed.

Qualifications:

Education:

• Bachelor’s degree required; advanced degree preferred.

Experience and skills:

Required:

• 10+ years of related professional experience; supply chain and logistics experience preferred (6+ years desirable).
• Deep understanding of end‑to‑end supply chain processes (procure‑to‑pay, inventory, distribution, transportation).
• Strong analytical and problem‑solving skills — comfortable with data mining and translating analysis into actions.
• Experience leading Lean/process improvement initiatives and facilitating on‑site projects.
• Demonstrated ability to influence cross‑functional partners and manage internal/external partner relationships.
• Finance familiarity in procure‑to‑pay areas (accounts receivable, deduction management, cash application, collections) is a plus.
• Project management experience and the ability to run multi‑stakeholder deployments.

Preferred:

• APICS or Lean certification preferred.
• Prior customer‑facing experience in supply chain or commercial roles.
• Experience working in a highly decentralized organization and managing cross‑regional deployments.
• Working knowledge of ERP/ordering/distribution systems and data integration standards.

Other:

• Travel: Approximately 25% domestic travel.

Please note: This position is eligible for severance at the conclusion of the Duration.

Johnson & Johnson Family of Companies are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.]

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Consulting, Customer Centricity, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Emotional Intelligence, Fact-Based Decision Making, Organizing, Process Optimization, Quality Auditing, Standard Operating Procedure (SOP), Technical Credibility

 

 

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits