UX Researcher II

The UX Research (UXR) Team leads critical research efforts at Smartsheet. Our goal is to empower our Product Design partners with the insights they need to make well-informed design decisions. We also use our insights and perspective to inform cross-functional product development and alignment. We're a highly motivated, detail-oriented group with a passion for products, people, and bigger-picture insights.

Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences for our customers. As a member of the User Experience team, you'll shape the future of work.

This full-time position reports to the UX Manager and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar.
• Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap. Adapt research methodologies, shifting effectively between rapid, 'scrappy' approaches and comprehensive, in-depth studies, as necessitated by the specific research questions.
• Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights.
• Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements.
• Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies.
• Leverage Quantitative Data: Utilize descriptive and inferential statistics to analyze behavioral and survey data, identifying significant trends and patterns that inform product decisions and measure user sentiment at scale.
• Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners.
• Drive Business Intuition: Contribute to the team's overall customer intuition and leverage competitive insights to propose features that enhance the product's edge.

You Have:

• Proven Research Experience: 3-5 years of experience in UX research or a related field.
• Methodological Expertise: Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types.
• Statistical & Technical Proficiency: Familiarity with descriptive and inferential statistics, with practical experience using R or Python to manipulate and analyze large datasets, including telemetry/behavioral logs and complex survey results.
• Communication Skills: Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly.
• AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations.
• A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience.
• Must be legally eligible to work in the US on an ongoing basis.