Manager, Audience Ingestion

The Manager, Audience Ingestion is responsible for operational ownership of all POCN, CMS, and other external partner audience data ingestion workflows. This role ensures that partner data is received, validated, standardized, processed, and delivered reliably into downstream systems. The role manages day to day ingestion operations, supports partner onboarding, troubleshoots ingestion issues, oversees file layout requirements, and ensures the quality and compliance of all partner audience datasets. The position serves as both a technical operator and a coordination point between partners, Product, Engineering, and internal Data Management teams.

Key Responsibilities
1. Partner Data Ingestion Ownership (POCN, CMS & Others)
• Manage end to end ingestion workflows for all partner audience datasets, including POCN and CMS data.
• Oversee receipt, validation, formatting, and transformation of incoming partner files.
• Ensure consistent mapping, schema alignment, crosswalk logic, and metadata requirements.
• Maintain ingestion calendars, delivery expectations, and refresh cadences for each partner.
2. Partner Coordination & Onboarding
• Serve as the primary operational contact for POCN, CMS, and additional partners.
• Clarify file specifications, expected record counts, naming conventions, data definitions, and technical requirements.
• Manage testing cycles, lower environment ingestion setup, and pre production data validation.
• Communicate ingestion readiness, blockers, and risks to internal and external stakeholders.
3. File Standards, Quality Assurance & Validation
• Ensure partner files meet established standards for schema, layout, naming, and delivery process.
• Perform quality checks on incoming data to validate record counts, completeness, formatting, and taxonomy alignment.
• Partner with internal QC resources to investigate anomalies or ingestion breaks.
• Maintain documentation for partner file specifications and ingestion processes.
4. Operational Process Management
• Manage the ingestion ticket queue, ensuring timely triage, prioritization, and SLA compliance.
• Develop repeatable ingestion workflows and update runbooks and documentation as processes evolve.
• Track ingestion performance and escalate data issues or technical failures.
• Support the build of ingestion warm up processes, testing workflows, and launch plans for major partner integrations.
5. Cross Functional Collaboration
• Coordinate with Product, Engineering, and internal Data Management teams to support ingestion related features, requests, or roadmap needs.
• Collaborate with audience modeling, activation, email operations, and measurement teams to ensure partner data flows are synchronized downstream.
• Align with internal intake processes to ensure partner ingestion is prioritized correctly within broader Data Management workflows.
6. Continuous Improvement & Scaling
• Identify automation opportunities across ingestion workflows.
• Recommend improvements to reduce manual processing and enhance ingestion reliability.
• Contribute to establishing standard practices across all partner ingestion pipelines.
• Assist leadership in planning for future partner integrations and data expansions.

Qualifications
• 4–6+ years of experience in data ingestion, ETL/ELT operations, data onboarding, or similar data operations roles.
• Proficiency with SQL, Snowflake (or similar cloud warehouses), file validation, and schema management.
• Strong understanding of data file formats, taxonomies, crosswalks, and mapping logic.
• Excellent communication and relationship management skills, especially with external partners.
• Ability to manage multiple ingestion workflows simultaneously, meeting SLAs and quality expectations.
• Familiarity with intake/ticketing systems (e.g., Workfront) preferred.
• Ability to interpret record counts, identify anomalies, and troubleshoot data inconsistencies.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $74,100.00 - $185,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.