Implementation Consultant I

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We currently have an opportunity for an Implementation Consultant I within our Toxicology business unit, based in Richmond, VA

As an Implementation Consultant, you will specialize in implementing, onboarding, and training Abbott customers (e.g., Clinics and National Accounts) to ensure their use of their products is of the highest quality and fosters loyalty.

What You’ll Work On

• Assist small clients (resellers and direct clients or groups with ten or fewer locations) through implementation deliverables and provide application/product configuration throughout the product lifecycle. Conduct presentations, product demonstrations, and educational sessions.

• Become a subject matter expert on product, implementation methodology, processes and business operations. Engage team members and leadership in troubleshooting customer issues. Collaborate with multiple teams across the business to resolve errors.

• Manage and execute the project from beginning to end and act as the liaison between customers and internal teams.

• Communicate project deliverables and make sure that tasks are executed on time, to budget and with high quality.

• Consult with leadership to provide complete and concise internal reporting for all engagements.

• Identify ways to improve specific customer experience with the product; leverage tools and resources to address specific customer nuances.

• Collaborate with internal teams to resolve specific customer issues based on guidance from leadership. Daily interactions with assigned customers. Perform audits of client data with laboratories to ensure alignment across multiple platforms.

Required Qualifications

• High School/GED

• ​2-3 years of relevant experience

Preferred Qualifications

• Bachelor’s degree or comparable experience implementing software solutions or being a subject matter expert on eScreen products and services

• Microsoft Suite experience preferred

• Salesforce experience preferred

• Experienced in presenting and training clients on software solutions

• Experience managing projects and change within an organization

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

     

The base pay for this position is

$20.50 – $41.00/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

United States > Richmond : 9201 Arboretum Parkway

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 10 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf