Central Territory Service Account Manager

Job Description

Service Account Manager – Central Region

 

The Services & Support Division (SSD) is a rapidly growing organization dedicated to increasing productivity, compliance, and operational efficiency for our customers. As the Service Account Manager for the Central Region, you will play a key role in driving service sales, expanding customer partnerships, and delivering Agilent’s full CrossLab Asset Performance Management portfolio—including standard service agreements, advanced support solutions, and digital asset management technologies.

In this strategic, customer‑facing role, you will leverage your technical expertise and sales experience within the Pharmaceutical, Chemical Analysis, and Life Sciences industries to deliver high‑value service solutions. You will partner closely with a cross‑functional team of inside sales, field sales, service delivery, and business support functions to execute comprehensive account strategies across MI, IN, and KY. Your leadership in account management, new business development, and service solution positioning will be essential in driving growth, improving customer experience, and expanding Agilent’s competitive presence in the region.

Key Responsibilities

• Manage strategic, named accounts and execute growth plans across the Central Region.

• Identify and develop new business opportunities for service agreements, CrossLab digital solutions, and custom service offerings.

• Lead strategic selling efforts, including deal planning, competitive positioning, and account penetration across multi‑level customer stakeholders.

• Build strong executive‑level relationships to foster long‑term partnerships and drive ongoing business growth.

• Proactively assess customer needs, positioning Agilent’s service value proposition to deliver financial, operational, and compliance benefits.

• Serve as a key contributor to regional strategy by collaborating with inside/outside sales, Service Delivery, CoPC, Credit/Collections, and other internal teams.

• Maintain high levels of customer satisfaction through continuous engagement and alignment with service delivery teams.

• Develop and refine lead‑generation plans while managing a robust pipeline to achieve sales quotas and territory growth targets.

• Lead cross-functional initiatives and projects requiring coordination across multiple teams, functions, and business groups.

• Solve a broad range of customer and business challenges with creativity, independence, and sound judgment.

Qualifications

• Bachelor’s or Master’s degree required; degrees in science or business strongly preferred.

• 4+ years of successful sales and account management experience, preferably within Life Sciences, analytical instrumentation, or solution sales.

• Demonstrated success in solutions-based selling to major accounts, with strong negotiation and deal‑closing skills.

• Ability to clearly articulate the financial and operational value of service and support solutions.

• Excellent communication skills (written and verbal), with strong presentation, organizational, and planning capabilities.

• Proven business development experience and a strong track record of meeting or exceeding quota.

• Experience with project management and leading cross-functional initiatives.

• Ability to work independently while demonstrating strong leadership in a global matrix environment.

• Solid understanding of analytical instrumentation and service business models preferred.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least June 4, 2026 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $147,675.00 - $246,125.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Sales