Sr Manager, Workplace Services

The Trade Desk is seeking an experienced and inspirational Senior Manager, Workplace Services to join our dynamic Workplace Services team. 

This leader serves as a senior Workplace Services leader for one of The Trade Desk's largest and most dynamic office environments. Responsible for the overall employee experience, workplace operations, team leadership, and stakeholder partnerships, this role helps create an environment where employees can do their best work while feeling connected to our culture, community, and business. 

Senior Managers lead teams responsible for workplace operations, hospitality, employee experience, engagement initiatives, and service delivery while serving as trusted partners to business leaders across the organization. They establish priorities, develop talent, influence workplace strategy, and ensure the workplace evolves alongside the needs of a growing business. 

This role operates within a co-leadership model alongside another Senior Manager, Workplace Services. Together, these leaders are responsible for the overall success of the New York workplace experience, partnering closely to balance employee experience, workplace operations, engagement, team leadership, and business priorities. Success in this role requires strong collaboration, shared accountability, and a commitment to delivering a seamless experience for employees and visitors alike. 

The ideal candidate is an experienced people leader, relationship builder, and strategic operator who can influence across functions, navigate ambiguity, and successfully lead through growth and change. 

What You'll Do 

• Lead, coach, and develop a high-performing Workplace Services team, including Workplace Managers and individual contributors, fostering a culture of accountability, collaboration, growth, and service excellence. 

• Partner closely with a peer Senior Manager, Workplace Services to collectively lead the New York Workplace Services team and drive alignment across employee experience, workplace operations, engagement initiatives, team development, and strategic priorities. 

• Serve as a senior Workplace Services leader for the New York office, balancing employee experience, operational excellence, and business needs to ensure a best-in-class workplace environment. 

• Establish clear goals, priorities, and service standards that align with Workplace Services strategy and support the evolving needs of the business. 

• Build trusted relationships with senior leaders and key stakeholders, acting as a strategic partner and advisor on workplace needs, employee experience, and organizational priorities. 

• Champion workplace experiences and engagement initiatives that strengthen employee connection, collaboration, belonging, and culture. 

• Partner with Engagement, People teams, Inclusion Networks, and business stakeholders to deliver meaningful programs and experiences that support employee and business outcomes. 

• Maintain a strong pulse on employee sentiment, workplace trends, and business needs, proactively identifying opportunities to improve the employee experience. 

• Serve as a visible and approachable leader within the office, building credibility and trust through strong relationships, active engagement, and consistent presence in the workplace. 

• Provide strategic oversight of workplace operations, hospitality programs, food and beverage services, vendor partnerships, office services, and employee support programs. 

• Lead workplace planning and change management efforts, helping employees and stakeholders successfully navigate office growth, workplace enhancements, organizational change, and evolving workplace strategies. 

• Develop scalable processes, service models, and operational frameworks that support growth while maintaining exceptional service standards. 

• Partner closely with Real Estate, Facilities, Security, IT, Finance, and other cross-functional teams to support workplace initiatives, office projects, and strategic priorities. 

• Manage workplace budgets, forecasting, and resource planning to ensure investments align with business priorities and deliver meaningful value. 

• Utilize workplace data, service metrics, employee feedback, and business insights to inform decision-making, measure impact, and continuously improve the workplace experience. 

• Drive a culture of continuous improvement by identifying opportunities to elevate service delivery, operational effectiveness, employee satisfaction, and workplace performance. 

Who You Are 

• Bachelor's degree plus 7+ years of experience leading workplace services, hospitality, employee experience, operations, facilities, or related functions (or equivalent professional experience). 

• Proven experience leading high-performing teams, including direct management of managers and individual contributors. 

• Strong people leader with a demonstrated ability to coach, develop, and grow future leaders. 

• Exceptional relationship-building and stakeholder management skills, with the ability to influence and collaborate across all levels of an organization. 

• Experience building trusted partnerships with senior leaders and navigating complex stakeholder environments. 

• High emotional intelligence and a customer-centric mindset with a genuine passion for creating exceptional employee experiences. 

• Strategic thinker with the ability to balance long-term vision with day-to-day execution and operational excellence. 

• Strong business acumen and the ability to connect workplace initiatives to broader organizational goals. 

• Demonstrated experience managing budgets, vendors, workplace programs, and service operations at scale. 

• Excellent communication, problem-solving, and decision-making skills with the ability to navigate competing priorities in a fast-paced environment. 

• Demonstrated success working within collaborative or matrixed leadership environments where influence and partnership are critical to achieving results. 

• A collaborative, adaptable, and solutions-oriented leader who thrives in ambiguity and drives results through influence, partnership, and execution. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 

• Ability to respond after hours for emergencies and support operational needs outside of standard business hours when required.  #LI-LM2