Business Analyst CSO Channel Sales Enablement — WW Sales Programmes

As Business Analyst, you will be the analytical and operational backbone of the WW Sales Programs team. Your primary focus will be Sales Coach — Apple's channel sales LMS — where you will own data, reporting, KPI definition, and business case development. Beyond Coach, you will establish and maintain measurement standards and analytical frameworks across the team's full program portfolio, ensuring every product and initiative is measured consistently, reported accurately, and connected to clear business outcomes.

Data & Reporting
Own the production of recurring leadership reports — GEO performance, users/door, engagement by RTM, program completion, and assessment outcomes — replacing manual, multi-system data compilation with reliable, repeatable processes

Respond to ad hoc leadership data requests with timely, accurate, narrative-driven outputs

Partner with AIDP, IS&T, and MLE engineering to ensure the right metrics are inducted into the Central Data Foundation and available for consumption across the team's tools

KPI Definition & Measurement Standards
Define and maintain the team's KPI framework — establishing clear numerators, denominators, data sources, measurement methodology, and review cadence for every metric across all programs

Own the KPI availability inventory: document which metrics are live in CDF, which are in progress, and which are not yet inducted — and track the remediation plan to completion

Establish consistent measurement standards across the full programme portfolio, ensuring metrics are defined and calculated the same way across GEOs, RTMs, and product lines

Partner with product managers and program leads to separate real-time in-app UX metrics from analytics-layer metrics, and define the appropriate measurement architecture for each

Business Case & Capital Planning Support
Build the quantified business case sections of capital planning submissions — including cost of inaction, baseline metrics, ROI estimates, and post-launch tracking — for BPR Gate 1 and Gate 2 reviews

Track performance against committed metrics for all funded FY27 initiatives, providing structured progress updates to leadership and BPR at defined review cadences
Support the annual capital planning cycle with analysis, benchmarking, and data-driven prioritization input

Requirements & Documentation
Support BRD and PRD processes by documenting business needs, use cases, and acceptance criteria — ensuring every product initiative is grounded in a clear, measurable business need

Maintain data dictionaries, metric definitions, and process documentation as living assets accessible to the full team

Document data flows, system dependencies, and reporting architectures — translating technical complexity into clear, stakeholder-ready artifacts

Program Performance Analytics
Monitor and report on Sales Coach usage, engagement, completion, assessment, and proficiency metrics across all RTMs, GEOs, roles, and audience types
Produce cohort-level analysis connecting learning outcomes to commercial performance — the critical link between LMS investment and measurable sales impact

Track evaluation framework metrics (aligned to Kirkpatrick / LTEM) at program, cohort, and individual level to demonstrate the effectiveness of training investment

Support the team's response to partner program performance questions from geo leadership and WW stakeholders

Stakeholder & Operational Support
Produce structured meeting outputs, action trackers, and decision logs for key team and cross-functional meetings

Prepare data-driven briefing materials for executive and leadership audiences — translating complex analytical outputs into clear, concise narratives

Free up PM and program manager capacity by owning recurring analytical and operational tasks that do not require product decision-making authority

Proficiency in SQL or equivalent — ability to query structured data sources (Snowflake /
CDF) independently without engineering support

Experience with ThoughtSpot, Tableau, or equivalent business intelligence platforms;
ability to build and maintain dashboards and reports

Demonstrated experience documenting business requirements, defining KPIs, and building
structured business cases with quantified ROI

Exceptional written communication — ability to translate complex data into clear,
executive-ready narratives and recommendations

Proven ability to work across engineering, product, and business stakeholders in a
matrixed, cross-functional environment

8+ years in a business analyst, data analyst, or product operations role in a technology,
retail, or enterprise software context

Familiarity with learning management systems, channel sales operations, or partner
programme management

Experience working across fragmented data systems and contributing to data consolidation
or migration programmes

Understanding of learning evaluation frameworks (Kirkpatrick, LTEM) and how to connect
learning metrics to commercial outcomes

Experience supporting annual planning, budgeting, or investment review processes in a
product or technology organization

Experience working with multi-GEO, multi-language data sets and the measurement
challenges that come with global programme reporting

Awareness of PIPL, GDPR, or equivalent data privacy frameworks applicable to employee
and partner data

Apple's Channel Sales Enablement team is responsible for the training, program management, and performance of thousands of sales staff across partners, agencies, and Apple-badged roles spanning every major geography and route-to-market. The team operates a portfolio of digital products and programs — centered on the Sales Coach learning platform — that directly influence seller readiness, program qualification, and commercial outcomes across Apple's global channel.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $178,800 and $268,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.