Rental Contracts Specialist, Sleep & Respiratory Care (Murrysville, PA)

Job Title

Rental Contracts Specialist, Sleep & Respiratory Care (Murrysville, PA)

Job Description

Rental Contracts Specialist – Sleep & Respiratory Care (Murrysville, PA)

As part of the Rental Contracts team, you will manage the entire lifecycle of rental contracts and associated activities, serving as the main point of contact for both internal and external customers.

Your role:

• You will check and validate sales order data meticulously upon its receipt to guarantee accuracy and completeness, ensuring that all necessary information is present and correct.
• You will add relevant data and information and meticulously enters the order details into the computer system, enabling the determination of the delivery date with precision and efficiency.
• You will provide prompt confirmation of the order to the customer, effectively communicating the confirmed delivery date to ensure clarity and transparency in the transaction.
• You will engage in diligent monitoring of the sales order flow, with a keen focus on managing any exceptions that may arise, promptly addressing issues to maintain smooth operations.
• You will collaborate actively with internal departments to discuss and resolve any discrepancies or uncertainties, contributing to the maintenance of clean and accurate sales order records.
• You will maintain continuous oversight of sales orders throughout the entire process, from creation to delivery and invoicing, ensuring seamless progression and timely completion.
• You will generate comprehensive monthly reports on order receipt, providing valuable insights and data to support informed decision-making and process improvement initiatives.
• You will execute various tasks, including the creation of approved product returns orders, processing credits and debits, and facilitating the exchange of information with internal stakeholders regarding any changes or updates to delivery times.

You're the right fit if:

• You’ve acquired 2+ years of experience in Customer Service, Continuous Improvement Initiatives and/or other business related processes.
• Your skills include telephone communication skills, customer problem resolution experience, proven ability to solve non-routine product, pricing, and shipping issues as they relate to current products and customer contract issues.  You have strong Microsoft Office experience and familiarity with SAP.
• You have a high school diploma or equivalent.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Murrysville, PA is $18.39 to $29.42 per hour.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Murrysville, PA.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.