Senior Director, Public Sector Sales Operations

Role

We are looking for a Senior Director of Public Sector Sales Operations to join our team. This opportunity is a Remote or Hybrid role, reporting to the SVP of GTM Operations in the WW GTM Operations department. As a Senior Director of Business Operations (Public Sector), you will serve as a high-level executive who bridges the gap between sales strategy, government procurement, compliance, and operational execution. In this role, you will optimize revenue, streamline complex public-sector proposal processes, and scale go-to-market teams.

What you’ll do (Role Expectations)

• Strategic Sales Planning & Operations: Direct long-term operational strategies, resource allocation, territory design, and quota assignments to align with government procurement cycles and business goals
• Performance Metrics & Pipeline Management: Lead the sales operating cadence by driving pipeline reviews, managing forecasting, and delivering actionable KPIs to identify gaps and improve conversion rates
• Public Sector Compliance & Risk Mitigation: Ensure all operational activities strictly adhere to government regulations (including FAR and cybersecurity mandates) while spearheading audit readiness to minimize risk
• Contract Lifecycle & Delivery Excellence: Oversee end-to-end contract management to guarantee SLA fulfillment, scale operations for new business wins, and drive quality assurance to optimize client retention
• Team Leadership & Cross-Functional Alignment: Mentor a high-performing operations team and foster collaboration across product, engineering, legal, and finance to execute large-scale organizational initiatives

Who You Are (Success Profile)

• You thrive in ambiguity and remain comfortable building the path as you walk it, viewing a dynamic environment as the raw material needed to build something meaningful.
• You operate with urgency and a relentless focus on execution, understanding that speed and quality are not mutually exclusive in a high-growth environment.
• You are deeply data-driven, leveraging analytics to find the truth, measure what matters, and replace assumptions with evidence to guide informed choices.
• You are resilient and adaptable, viewing change as an opportunity and maintaining your composure to guide teams through complex, high-pressure situations.
• You lead with integrity by doing the right thing even when it is difficult, maintaining a high standard of accountability, and building trust through transparent action.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Bachelor’s degree in business administration, computer science, cyber security, or a related field
• 10+ years of progressive, operations management experience, with at least 5 years specifically leading public sector or government-facing operations
• In-depth understanding of public sector procurement processes and compliance standards. Demonstrated understanding for cyber security services, including but not limited to AI tools
• Proven operations experience supporting a public sector sales organization, managing and optimizing operational processes across cross-functional sales teams, with the ability to leverage knowledge of the USA Public Sector to extend operations and strategies to other countries around the world
• Strong background in finance, process optimization (e.g., Lean/Six Sigma), risk mitigation, and cross-group communication

What Will Make You Stand Out (Preferred Qualifications)

• MBA
• Software/SaaS industry experience
  
  

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