Technical Services Engineer

As a Technical Services Engineer at Everpure, you will be the frontline architect of customer success, resolving mission-critical challenges within our sophisticated Kubernetes and cloud storage ecosystem. You will drive high-visibility resolutions across networking, databases, and infrastructure, ensuring the resilience of the Everpure Platform for our global enterprise partners. By bridging the gap between complex technical hurdles and seamless operations, you directly impact our mission to provide unshakeable data services.

WHAT YOU’LL DO

• Resolve Complex Infrastructure Impediments: Own the end-to-end troubleshooting and resolution of advanced issues involving Kubernetes administration, Linux system internals, and multi-cloud environments (AWS, GCP, IBM Cloud) to maintain 24/7 service availability.
• Optimize Data Persistence & Security: Manage and troubleshoot database performance for MongoDB and PostgreSQL while securing environments through the deployment and debugging of Single Sign-On (SSO) tools and API integrations.
• Automate Support Operations: Develop and implement Bash and Python scripts to automate log analysis and repetitive diagnostic tasks, increasing the efficiency of the Technical Services team and reducing time-to-resolution for customers.
• Manage High-Stakes Stakeholder Communication: Act as the technical lead during critical escalations, providing clear, calm, and concise updates to management and customers to de-escalate high-pressure situations and restore trust.

WHAT YOU BRING

• Experience: A minimum of 3 years of experience in a professional enterprise level technical support role
• Advanced Systems Expertise: Hands-on mastery of Kubernetes administration and deep Linux knowledge (networking, storage, and system internals) required to navigate and fix complex cloud-native architectures.
• Database & Scripting Proficiency: Technical fluency in querying and troubleshooting MongoDB and PostgreSQL, combined with the ability to write production-grade automation scripts in Python or Bash.
• Cloud & Integration Skillset: Practical experience managing VPC/private cloud environments and physical data centers, including the ability to troubleshoot APIs and cloud-specific infrastructure.
• Strategic Communication: Excellence in verbal and written English, with the ability to translate technical jargon into actionable insights for stakeholders and the empathy required to lead customers through critical system failures. 
• Fluent in English (Spanish or Portuguese is a plus)  

In-Office Presence: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, Utah or Raleigh, North Carolina office in compliance with Everpure’s policies, unless you are on PTO, work travel, or other approved leave.

 

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