at Outreach
Location
Seattle, WA
Compensation
$50k–$60k USD
Type
full time
Posted
6 days ago
Remote
Yes
Market range · function + seniority
p25 · target · p75 · n=604
Posted $60k · well below market
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Outreach is looking for a highly motivated, detail-oriented individual to join our IT Service Desk. If you are looking to get your feet in the door of an IT Services based career path, with one of the top-rated companies to work for in Seattle, look no further! In this role you will be the first point of contact for Outreach employees requesting IT assistance, and will categorize, filter, and solve trouble tickets and service requests according to current best practices. You will also have a tiered support system to escalate more advanced issues when appropriate. As the first point of contact you are effectively the face of Outreach’s IT department and exceptional customer service skills are paramount.
The IT Department at Outreach is a diverse team of IT professionals across the globe. We come from all walks of life with varied skillsets and passions. We all to some degree or another have a strong passion for technology which connects us all no matter where we reside in the world. We proudly serve our fellow Outreachers with their IT needs and are continuously architecting and improving our systems and service models. At Outreach we utilize modern, cutting-edge solutions to enable the workforce. Apart from office infrastructure related to on-prem hardware, we have built our systems to be entirely cloud based from the very beginning, which gives our team hands on experience with the newest models of IT Service and all the tooling that comes with it.
For this role, we are looking for an individual who is looking to get into the IT Service Industry; You might not have held a Tier 1 support role before but are passionate about IT technology and helping others solve their issues. Perhaps you have or currently do hold a position as Tier I support and are looking to move over into the cutting edge of systems and technology at an AI-based, Sales Engagement provider. You should be naturally inquisitive, always striving to learn more, and personally interested or invested in the vast world of technology.
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