Manager, Clinical Training

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Santa Clara, California, United States of America

Job Description:

Johnson & Johnson is recruiting for a Clinical Training Manager – Surgical Robotics to join the Robotics and Digital Solutions organization. This is a field-based role available in multiple states/cities within the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. 

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Clinical Training Manager – Surgical Robotics is accountable for the flawless development and delivery of Professional Education content throughout the Education Continuum in the key focus areas of Robotics and Digital Solutions. This should be achieved through strong clinical / customer knowledge along with exceptional collaboration and teamwork with R&D, Marketing, Professional Education, Commercial leaders, and External Partners. The Manager has responsibility for: Content/Curriculum development, faculty identification and management, integration of innovative technologies, budget management, and adherence to critical functional processes. This individual is responsible for adhering to all applicable legal and regulatory requirements as well as Company Health Care Compliance policies.

Responsibilities:

• Deliver hands-on technical training to surgical teams on the proper setup, use, & tear-down of the OTTAVA Robotic Surgical System.

• Confidently interact with hospital personnel in all relevant departments, including but not limited to physicians, executives and both clinical and non-clinical staff members.

• Assist with the development and implementation of metrics to help track education program efficacy and effectiveness.

• Collaborate with Professional Education team members, Marketing, R&D, and external partners to develop training assets that enable the safe and efficacious use of J&J’s surgical robotic systems.

• Develop faculty and lead curriculum development working groups.

• Enable strong collaboration with multiple internal and external partners to assess and leverage innovative training technologies and models to meet Professional Education strategy objectives.

• Utilize customer insights and ongoing VoC to refine educational content via a process of continuous improvement.

• Maximize integration with existing LMS and event management systems.

• Lead key J&J Professional Education strategy initiatives.

Qualifications:

• BA / BS or equivalent work experience required.

• Minimum of six (6) years in progressive Healthcare Commercial roles (e.g. Sales, Sales Training, Prof Ed, Marketing and/or Sales Management); or other applicable experience is required.

• Previous experience in Medical Device Education (external or internal stakeholder training) is required.

• Project management experience is required.

• High technological and business aptitude is required.

• Influence management and communication skills are required.

• Demonstrated ability to develop and manage internal and external networks is required.

• Proven ability to understand business strategy and translate it into education solutions (Professional, Commercial and Marketing Education) that support the company’s business goals is preferred.

• Excellent communication, analytical, conflict management, complex project management, people management and development skills are required.

• This position is located in the United States.

• This position will require up to 70% domestic/international travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Business Development, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management

 

 

The anticipated base pay range for this position is :

The anticipated base pay range for this position is $102,000 - $177,100. If based out of the Bay Area, CA., The anticipated base pay range for this position $118,000 - $203,550.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits