Messaging Strategy & Operations - Analytics Lead

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Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview Of The Role
Join Salesforce's Strategy & Operations team as the first-ever analytics partner embedded within the Messaging & Solutions Marketing organization, supporting teams across Social, Portfolio Marketing, Launches, Keynotes, Customer Insights, Industry Marketing, and International PMM. This is a high-visibility opportunity to build the analytics practice from the ground up, translating performance data into clear recommendations that inform planning, prioritization, and investment decisions at the leadership level. This is a hybrid role with three days in office each week.

Responsibilities
 

• Build and maintain KPI frameworks, executive dashboards, and scorecards that connect marketing activity to pipeline, revenue, and Net New Annual Order Value (NNAOV), making the organization's business impact legible to leadership.

• Serve as the analytics partner for teams across the org, supporting measurement design, goal-setting, channel performance analysis, and audience intent signal analysis that connects marketing behavior to pipeline conversations.

• Use AI-powered analytics tools and modern analytical platforms to build, automate, and extend analytical work, treating AI as a force multiplier for the organization's decision-making.

• Partner cross-functionally with Strategy & Operations, Central Planning, Marketing, and Data teams to ensure analysis is accurate, decision-useful, and consistently applied across the organization.

Required Qualifications
 

• 5-7 years of experience in analytics, business intelligence, strategy, operations, finance, or a closely related field, with demonstrated experience supporting senior leaders with analytical decision support and executive-level reporting.

• Strong quantitative and problem-solving skills with the ability to structure ambiguous questions into clear analytical frameworks and translate findings into decision-useful recommendations for leadership audiences.

• Experience building dashboards, scorecards, and performance reports, with judgment about when a dashboard is the right output and when a concise two-slide summary is more effective.

• Proficiency with SQL, Tableau or equivalent, and cloud data warehouses; demonstrated experience with AI-powered analytics tools such as Claude Code or Codex.

Preferred Qualifications
 

• Experience working within or directly supporting a marketing organization or marketing analytics function.

• Familiarity with multi-touch attribution modeling and connecting program or channel activity to pipeline and revenue outcomes.

• Strong written and verbal communication skills with the ability to present complex findings to executive audiences clearly and concisely.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.